Avaya IP Agent Installation And User Manual page 89

7. Navigate to Page 2 of the change station form.
8. Set the Multimedia Mode field to
9. Set the Service Link Mode field to one of the following options:
as-needed - Use this setting if the station has low call traffic or a toll is charged for
●
calls.
permanent - Use this setting if the station has high call traffic or if it is set as an
●
auto-answer station.
10. If the Auto Answer field is set to All or ACD on the station or agent form, you must
enable the Enable support for auto-answer feature in the Avaya IP Agent Program
Options and then reboot. You can find this option under Tools > Program Options in
the Avaya IP Agent main window.
11. Navigate to Page 3 of the change station form.
12. On pages 3, 4, and 5 of the station administration forms, assign functions to each
button that you want to appear in your Avaya IP Agent Phone Features window.
You must assign the necessary agent work mode buttons that are used in your contact
center:
Avaya Telephone-DCP configurations
.
enhanced
Issue 1.1 August 2004 89