Use Of This Manual; About This Manual - Avaya Compact Contact Center Installation Manual

Introduction

Use of this Manual

This manual covers the installation and administration of Avaya's Compact Contact
Center (CCC) at software Level 4.0+. on the following communications platforms:
•
This guide is intended for use by installers and administrators who are familiar with the
relevant communications platform and have successfully completed the appropriate
training courses.
installation.

About this Manual

This manual provides the information necessary to set up, install and perform basic
set-up on CCC modules. The following overview defines the sequence of actions that
must be performed to install CCC modules:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10. Upgrade the Database to SQL 2000 (optional - see page 66).
Once installation has been completed, the following manuals provide the details for
administrating and operating the CCC.
•
•
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
IP403/406/412 Office platforms operating Software Level 1.4+
Ensure that you have read and understood this Manual before beginning
Check both the hardware and software specifications for all Server/Client PCs (see
page 11).
Configure the Server and Client PCs (see page 14).
Install the required CCC applications on the Server, Client and Agent PCs
(see page 27).
Allocate CCC User Access rights (see page 42).
Set up the Delta Server (see page 43).
Define and set up the IP Office requirements (see page 44).
Install the CCC Licenses on the IP Office (see page 44).
Install the Wallboards (see page 49).
Set up and start the Workforce Management Interface (optional - see page 65).
CCC System Administrator's Manual
CCC System Supervisor's Manual
Use of this Manual - Page 7
Use of this Manual - Page 7
Introduction