Setting Activation Criteria For Agent Greetings; Steps For Setting Agent Greeting Activation Criteria - Avaya IP Agent Installation And User Manual

Setting activation criteria for agent greetings

This section provides the procedure for configuring the properties of an agent greeting.
These settings include the name, description, and auto-play criteria for the ANI, VDN, or
Prompted Digits that will activate the agent greeting.

Steps for setting agent greeting activation criteria

To set the activation criteria for an Agent Greeting:
1. From the Avaya IP Agent main window menu bar, select Tools > Agent Greetings.
Avaya IP Agent displays the Agent Greetings window.
2. Highlight the agent greeting to modify by clicking on the name.
3. Select the Properties button in the button bar.
Avaya IP Agent displays the Agent Greetings dialog box for the selected greeting.
4. Use this dialog box to change the settings for this agent greeting. See
settings
box and the associated controls.
on page 235 for complete information on the different panels for this dialog
Setting activation criteria for agent greetings
Issue 1.1 August 2004
Agent Greetings
159