Avaya IP Agent Installation And User Manual page 255

Problem
You changed your login extension but the
Avaya communication server does not
recognize your login.
The phone download for the Avaya
CallMaster VI failed.
The agent does not seem to be logged in
because all of the icons are still disabled.
The agent logs in but is immediately logged
out.
What to do
Restart your personal computer and
attempt the login procedure again.
Enter the PASTE code again for the Avaya
CallMaster VI so that the Avaya
communication server sends the updates
to the station. Select Tools > Program
Options and enter the number in the
PASTE Feature Access Code: field.
Note: Avaya communication servers can
transmit only eight PASTE downloads
simultaneously. To ensure that you do not
encounter this download failure in the
future, agents in the contact center should
leave Avaya IP Agent running after logging
off when shifts are completed.
Verify the following configuration items:
On the Avaya communication server,
●
verify that the station has the following
work mode features assigned to buttons.
If these buttons are not assigned to the
station, Avaya IP Agent cannot enable
the work modes on Agent toolbar:
- Auto-in or Manual-in
- After Call Work (ACW) (optional)
- Auxiliary Work (AUX).
On the Avaya communication server,
●
verify that the first AUX work mode
button assigned to the station has a
blank reason code or a reason code of
0.
If the station or agent is administered as
auto-answer on the Avaya communication
server, you must activate Enable support
for auto-answer in the Program Options
for Avaya IP Agent. After changing this
setting in Avaya IP Agent, you must restart
Avaya IP Agent for the change to take
effect.
Issue 1.1 August 2004
Login
255