Avaya IP Agent Installation And User Manual page 211

Clipboard dialing - If you highlight a telephone number, right-click the selection, and
●
select Copy, that number is saved to the Windows clipboard. Then, if you right-click the
Avaya IP Agent System Tray icon, the top item of the resulting pop-up menu will display
the telephone number that you copied to the clipboard.
Both of these methods allow for calling telephone numbers with letters, such as
1-800-GO-AVAYA.
Call handling with the System Tray icon
The Avaya IP Agent System Tray icon can also be used to access common telephone
functionality, such as placing a call on Hold.
To use the capability, you must be on a call when you right-click the System Tray icon.
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