Avaya IP Agent Installation And User Manual page 266

Troubleshooting
Problem
Fatal errors are occurring when the Call
History window is opened.
When Play greetings using Avaya
Switcher II is enabled in the Audio Tuning
Wizard, the Agent Greetings item does
not appear in the Tools menu.
266 Avaya IP Agent Installation and User Guide
What to do
This could be a sign that the Avaya IP
Agent database is corrupt. To resolve this
problem, uninstall and reinstall Avaya IP
Agent. Any data stored in the database
previous to this action is lost.
After you have enabled this feature, you
must restart Avaya IP Agent for the Agent
Greetings menu item to be displayed.