Avaya IP Agent Installation And User Manual page 184

Screen pops
10. Calls contain information that can also be included in this field as parameters of a URL
address string. To include call information parameters with a URL string, select the
arrow to the right of the field to display the Insert Call Data menu.
The information that may be available for retrieval from a call are:
Caller Name (%n) - Passes the name of the other party on the call, if available
●
Caller Number (%m) - Passes the telephone number of the other party on the call,
●
if available
Prompted Digits (%p) - Passes the digits the caller selected while being processed
●
through a vector, if available.
VDN (%v) - Passes the VDN name through which the call was connected
●
UUI (%u) - Passes User-to-User-Information that was collected by the Avaya
●
communication server from a centralized application.
Start Time (%s) - Passes the time when the telephone call was received by Avaya
●
IP Agent
Date (%d) - Passes the current date when the telephone call is received by Avaya
●
IP Agent
! !
Important:
You may also specify these parameters manually within the URL address string.
11. After entering the URL address or filename, select the Next button.
12. If you specified any parameters to be used in the Action window, you are presented
with the Format Call Information window for each parameter. In this window, you can
specify the number of characters or digits used for that parameter in the screen pop.
If you want to limit the number of characters presented for each parameter, do the
following steps:
a. Enable the check box on the specific parameter screen.
b. Use the Number of characters to include and Location fields to adjust the
boundaries of the string.
c. After you have specified the boundaries of the parameter string, select the Next
button.
If more than one parameter was specified in the Action dialog box earlier, the Format
Call Information for the next parameter is presented. Select the Next button when
you have finished configuring each parameter.
If there are no more parameters to configure, Avaya IP Agent displays the Testing
dialog box.
184 Avaya IP Agent Installation and User Guide
Important: Important:
These parameters cannot be used for passing arguments to an executable
program.