Avaya IP Agent Installation And User Manual page 273

Conference
Connected
Contact center
DDE
DEFINITY ECS
Delimited text file
Dial Pad
Dial Number button
Dial Number toolbar
Dial Plan
See Basic Conference
A trunk state in which a caller and an agent are able to converse on an ACD
call.
A location where communications are received and placed. These
communications can be telephone calls, e-mail, Web-based instant
messaging, and others.
See Dynamic Data Exchange
DEFINITY Enterprise Communications Server (ECS). The DEFINITY ECS is
a telecommunications system that routes voice and data information
between various endpoints, such as telephones, terminals, and computers. It
provides highly robust networking capabilities and includes an extensive set
of standard features, such as Attendant Consoles, Voice Processing
Interface, Call Coverage, DS1/E1 Connectivity, Hospitality Support,
Recorded Announcement, and Trunk-to-Trunk Transfer. It also allows for the
addition of optional features and upgrades to the system as business needs
change.
A file containing fields, records, and values that are separated by commas,
tabs, semicolons, or other characters.
An Avaya IP Agent dialog box that displays the 12 characters available on a
telephone.
A button on the Dial Number toolbar that an agent uses to go off-hook and
initiate a dial tone or to dial the digits previously entered in the Number text
box.
A toolbar that provides a number text box, access to the phone directory, call
history, speed dial, and recent calls list. When an agent enters a string (for
example, lan) followed by Enter, a popup menu displays with a list of the
directory entries that start with that string. If the first character of the number
is a letter, the title of the field will be changed from Number to Name.
The configuration of an Avaya communication server that determines how
extensions, external telephone numbers, and server features are contacted
or activated. For example, a dial plan might determine that all internal
extensions can be reached by dialing a five-digit number. Dial plans are
configured through an Avaya communication server.
or Enhanced Conference.
(DDE).
Dial Plan
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