Chapter 3: Installing Avaya Ip Agent For Windows Terminal Services - Avaya IP Agent Installation And User Manual

Chapter 3: Installing Avaya IP Agent for
This section contains procedures and important information for installing and uninstalling
Avaya IP Agent in a Microsoft Windows Terminal Services environment.
Contact centers that use Windows Terminal Services or Citrix MetaFrame XP can
implement Avaya IP Agent to provide agents with enhanced call features and a computer
telephone interface to their extension. Avaya IP Agent can be used only in the
Telecommuter mode in this environment.
This section includes the following topics:
Prerequisites
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Installing Avaya IP Agent on Windows Terminal Services
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Reinstalling Avaya IP Agent for Windows Terminal Services
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Uninstalling Avaya IP Agent for Windows Terminal Services
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Windows Terminal Services
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