Avaya IP Agent Installation And User Manual page 264

Troubleshooting
Problem
Avaya IP Agent is reacting slowly.
The settings for one Avaya IP Agent
installation were exported, but the import
did not seem to work on another
workstation.
The button feature assignments were
changed for this extension, but the
assignments either are not displayed in
Avaya IP Agent or they fail to work.
Phone Feature buttons do not work or are
performing a different function.
264 Avaya IP Agent Installation and User Guide
What to do
The Event Logging feature of Avaya IP
Agent can inhibit product performance. If
you are not working with Avaya support
personnel to solve a problem with Avaya IP
Agent, this feature should be disabled.
Ensure that you are not trying to use
●
exported settings from an Avaya IP
Agent installation on another operating
system. Setting exports from an
operating system, such as Microsoft
Windows 2000, cannot be imported on a
different operating system, such as
Microsoft Windows XP. Also, if one
Avaya IP Agent installation is configured
for Avaya CallMaster VI, those settings
cannot be imported to an Avaya IP
Agent installation with an IP Endpoint
configuration.
If you are renaming items from the
●
Phone Features or Personal Phone
Features windows, you must use the
Rename (All Extensions) option.
Otherwise, the name change only
occurs for the specific extension
number.
Do the first item in the following list. If the
first item does not correct the problem,
use the subsequent items that are
appropriate for your configuration.
Select Tools > Phone Features from
●
the main window and then select
Rebuild All from the menu bar on the
Phone Features window.
Refresh the phone features for your
●
Avaya CallMaster VI by selecting
Settings > Phone Configuration from
the menu bar.
For IP Endpoint configurations, exit and
●
restart Avaya IP Agent.
If you are logging in as a different extension
than the one that was just used with Avaya
IP Agent, you must reboot the personal
computer and log in again to regain these
functions.