Avaya IP Agent Installation And User Manual page 278

Quality of Service (QoS)
Quality of Service
(QoS)
RC
Read-only
Reason Code (RC)
Registry
Release
Response file
Right-To-Use (RTU)
Road Warrior
Screen Pop
Silent install
Skill
Softphone
278 Avaya IP Agent Installation and User Guide
A technology used to prioritize real-time communications over data
transmissions. Real-time communications can include of multimedia,
Voice-over-IP, video, and others. Some operating systems, network devices,
and network software support QoS.
See Reason Code (RC).
A folder or file that can be read, but not modified, updated, or deleted.
A numeric code that describes the reason that an agent enters the AUX work
mode or logs out of the system.
The system-wide repository of information supported and used by Windows.
Disconnects the current call.
See Silent install.
A licensing mechanism used in Avaya communication servers. In some
situations, multiple RTUs can be used by a single extension so that data and
voice signaling are supported.
An Avaya IP Agent configuration where calls are conducted through a
personal computer with a sound card and a network connection by using
Voice-over-IP (VoIP). No telephone set is required for this configuration.
The automatic display of information on the screen of the personal computer
from other sources, such as databases or Web pages. Screen Pops are
activated by triggering criteria.
A method of installing software where no graphical user interfaces are
presented and no user interaction is required. This is accomplished through
the use of a response file. The response file is a record of selections made
during a normal installation of the software. Silent installs that use this
response file behave as though the same installation selections were made
on the target PC.
An attribute that is assigned to an ACD Agent. Agent Skills can be thought of
as the ability for an Agent with a particular set of skills to handle a call that
requires one of those skills.
A software application that enables you to control telephone calls, both
incoming and outgoing, directly from your computer, where communication is
done through Voice-over-IP.