Intraday Input Window; Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Intraday Report
Intraday Input
Window

Field Descriptions

To run an Intraday Forecast, you must complete the Intraday Input
window (Figure 3-11).
3
Figure 3-11: Intraday Input Window
Split/Skill:
3
Enter the number or name of the split/skill for which you want an intraday
forecast.
First interval start time: [Historical time]
Enter a time of day in hh:mm format, either as military time (for example,
13:30) or with am or pm appended (for example, 10:15am).
This time tells CentreVu CMS what time to begin comparing today's
forecast to today's actual data.
CentreVu CMS will compare forecast to actual current day data for
each intrahour interval from this start time up to the intraday forecast
start time.
CentreVu CMS R3V5 Forecast 585-215-825
3-30