Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 90

Call Volume/Agents Forecast Reports
Financial Report
Forecast date (mm/dd/yy or +n):
Enter a date as a relative day (for example, 12 means 12 days after
today) or in mm/dd/yy format. This is the date for which you want to
forecast call traffic and required agents. A maximum of four digits are
allowed.
First interval start time:
Enter a time of day in hh:mm format, either as military time or with am or
pm appended (for example, 10:15am).
This time tells CentreVu CMS what time the longterm forecast
should begin.
The time must match the beginning of an intrahour interval. In
addition, the split(s)/skill(s) call handling profile must include this
interval.
Last interval start time:
Enter a time of day in hh:mm format, in military time or with am or pm
appended (for example, 10:15am).
This time tells CentreVu CMS which intrahour interval is the last
interval it should include in each financial forecast.
The time must match the beginning of an intrahour interval.
CentreVu CMS will generate forecast data through the end of this
intrahour interval.
Call handling profile:
Enter the number, 1 to 100, of the call handling profile CentreVu CMS
should use to generate forecast data. The selected call handling profile
must include the intervals between the times you entered in the First
interval start time: and Last interval start time:
fields.
Costs profile:
Enter the number, 1 to 100, of the costs profile you want to use for this
financial forecast. CentreVu CMS will use the costs profile to determine
total costs of calls and agent labor per intrahour interval, as well as
estimated revenue per intrahour interval.
CentreVu CMS R3V5 Forecast 585-215-825
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