Lucent Technologies CentreVu Release 3 Version 5 Forecast Manuals

Manuals and User Guides for Lucent Technologies CentreVu Release 3 Version 5 Forecast. We have 1 Lucent Technologies CentreVu Release 3 Version 5 Forecast manual available for free PDF download: User Manual

Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual (182 pages)

Call Management System Release 3 Version 5 Forecast

Brand: Lucent Technologies | Category: Software | Size: 0.84 MB

Table of Contents
3
Preface

9
General Information

9
Conventions Used in this Document

10
Related Documents

11
Introduction

13
What Is Forecasting

13
Purpose of Forecast Subsystem

14
Types of Forecasting

15
Getting Started with Forecasts

16
- Controlling Forecast Results
  16
- Using Forecast Reports
  16
- Data Used for Split/Skill Forecasts
  17
  - Data Points
    17
  - Split/Skill Forecast Methods
    18
Start-Up Tasks

21
How to Use the Forecast Subsystem

22
Forecast Menus

24
Relationships to Other Subsystems

26
- User Permissions
  26
  - Read Permission
    26
  - Read and Write Permissions
    26
- Dictionary
  27
- Timetables/Shortcuts
  27
- System Setup
  27
Forecast Administration

29
General Information

29
Data Storage Allocation Administration

30
- Purpose
  30
- Things to Know before You Start
  30
- Prerequisite System Administration
  31
- Data Storage Allocation Window
  31
  - Field/Action List Usage
    31
  - Field Descriptions
    32
Call Handling Profiles Administration

34
- Purpose
  34
- Things to Know before You Start
  34
- Prerequisite System Administration
  36
- Call Handling Profiles Window
  36
  - Field/Action List Usage
    37
- Copy Window
  38
  - Field Descriptions
    38
- Get Contents Window
  39
  - Field/Action List Usage
    39
  - Field Descriptions
    40
Current Day Configuration Administration

42
- Purpose
  42
- Things to Know before You Start
  43
- Prerequisite System Administration
  44
- Current Day Configuration Window
  44
  - Field/Action List Usage
    45
  - Field Descriptions
    45
Costs Profile Administration

48
- Purpose
  48
- Things to Know before You Start
  48
- Costs Profile Window
  49
  - Field/Action List Usage
    49
  - Field Descriptions
    50
- Copy Window
  50
- Get Contents Window
  51
  - Field/Action List Usage
    51
  - Field Descriptions
    52
Trunk Group Profile Administration

53
- Purpose
  53
- Things to Know before You Start
  53
- Prerequisite System Administration
  53
- Trunk Group Profile Window
  54
  - Field/Action List Usage
    54
  - Field Descriptions
    55
Forecast Manager Administration

56
- Purpose
  56
- Things to Know before You Start
  57
- Prerequisite System Administration
  58
- Forecast Manager Window
  59
  - Field/Action List Usage
    59
  - Field Descriptions
    59
Special Days Administration

66
- Purpose
  66
- Things to Know before You Start
  66
- Prerequisite System Administration
  67
- Special Days Window
  67
  - Field/Action List Usage
    67
  - Field Descriptions
    68
Call Volume/Agents Forecast Reports

69
General Information

69
Guidelines for Call Volume/Agents Forecast Reports

70
Current Day Report

73
- Purpose
  73
- Prerequisite System Administration
  74
- Current Day Input Window
  74
  - Field Descriptions
    75
- Current Day Forecast Report Example
  76
Longterm Report

80
- Purpose
  80
- Things to Know about Report Data
  80
- Prerequisite System Administration
  80
- Longterm Report Input Window
  81
  - Field Descriptions
    81
- Longterm Forecast Report Example
  85
Financial Report

88
- Purpose
  88
- Prerequisite System Administration
  89
- Financial Input Window
  89
  - Field Descriptions
    89
- Financial Forecast Report Example
  93
Intraday Report

96
- Purpose
  96
- Things to Know about Report Data
  96
- Prerequisite System Administration
  97
- Intraday Input Window
  98
  - Field Descriptions
    98
- Intraday Forecast Report Example
  100
Special Day Report

103
- Purpose
  103
- Things to Know about Report Data
  103
- Prerequisite System Administration
  104
- Special Day Input Window
  104
  - Field Descriptions
    105
- Special Day Forecast Report Description
  107
Hypothetical Data

109
- Purpose
  109
- Copy Historical Data
  110
- Edit and View Hypothetical Data
  112
Hypothetical Report

119
- Prerequisite System Administration
  120
- Hypothetical Report Input Window
  120
  - Field Descriptions
    121
- Hypothetical Forecast Report Example
  123
Hypothetical Financial Report

126
- Purpose
  126
- Prerequisite System Administration
  127
- Financial Report Input Window
  127
  - Field Descriptions
    127
- Hypothetical Financial Forecast Report Example
  130
Requirement Forecast Reports

133
General Information

133
Guidelines for Requirement Reports

134
Agent Positions Required Report

135
- Purpose
  135
- Things to Know about Report Data
  135
- Agent Positions Required Input Window
  136
  - Field Descriptions
    136
- Agent Positions Required Report Example
  138
Trunks Required Report

140
- Purpose
  140
- Things to Know about Report Data
  140
- Prerequisite System Administration
  141
- Trunks Required Input Window
  141
  - Field Descriptions
    141
- Trunks Required Report Example
  143
Trunk Performance Report

145
General Information

145
Trunk Performance Input Window

148
- Field Descriptions
  148
Trunk Performance Report Example

150
How the Forecast System Generates Data

153
General Information

153
Call Volume/Agents Forecast Reports

154
- Algorithm for Current and Seasonal Data Points
  154
  - Current Data Points
    154
  - Example 1: Current Data Points
    156
  - Seasonal Data Points
    157
  - Example 2: Seasonal Data Points
    158
- Algorithm for Forecast Calls Carried
  159
  - Forecast Methods
    159
  - Algorithm for FCC Intraday
    164
  - Algorithm for FCC Special Days
    165
- Algorithm for Number of Agents Required
  166
- Algorithm for Estimated Margin
  167
Requirement Reports

168
- Algorithm for Agent Positions Required
  168
- Algorithm for Trunks Required
  169
Trunk Performance Report

171
- Algorithm for Trunk Performance
  171
Glossary

173
Index

179

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Lucent Technologies CentreVu Release 3 Version 5 Forecast Manuals

Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual (182 pages)

Table of Contents

Preface

General Information

Conventions Used in this Document

Related Documents

Introduction

What Is Forecasting

Purpose of Forecast Subsystem

Types of Forecasting

Getting Started with Forecasts

Start-Up Tasks

How to Use the Forecast Subsystem

Forecast Menus

Relationships to Other Subsystems

Forecast Administration

General Information

Data Storage Allocation Administration

Call Handling Profiles Administration

Current Day Configuration Administration

Costs Profile Administration

Trunk Group Profile Administration

Forecast Manager Administration

Special Days Administration

Call Volume/Agents Forecast Reports

General Information

Guidelines for Call Volume/Agents Forecast Reports

Current Day Report

Longterm Report

Financial Report

Intraday Report

Special Day Report

Hypothetical Data

Hypothetical Report

Hypothetical Financial Report

Requirement Forecast Reports

General Information

Guidelines for Requirement Reports

Agent Positions Required Report

Trunks Required Report

Trunk Performance Report

General Information

Trunk Performance Input Window

Trunk Performance Report Example

How the Forecast System Generates Data

General Information

Call Volume/Agents Forecast Reports

Requirement Reports

Trunk Performance Report

Glossary

Index

Related Products

Lucent Technologies Categories