Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 91

Call Volume/Agents Forecast Reports
Financial Report
The selected costs profile must include the intervals between the times
you entered in the First interval start time: and Last
interval start time: fields.
Days between historical data points (1 or 7):
Enter 1 or 7 to specify the number of days between data points.
If you enter 1 to specify that data points will be 1 day apart, you can
run the forecast for up to 7 days in the future.
If you enter 7 to specify that data points will be 7 days apart, you can
run the forecast for up to 35 days in the future.
Forecast method (select one):
Enter an x to select one of the four trending options:
No trending— CentreVu CMS will use data from data points in the
previous 4 days or weeks but will not generate a forecast based on
the trend of that data.
Seasonal trending— CentreVu CMS will use data from the data
points 4 days or 4 weeks preceding the specified base date.
CentreVu CMS will then generate a forecast that projects growth or
shrinkage based on the trend of that seasonal data.
base date—If you select seasonal trending, enter a date as
a negative number (-n) to represent how many days in the past the
base date should be, or enter a past date in an mm/dd/yy format.
The base date should be a day when the call center activity was
similar to that expected for the current day.
Current trending— CentreVu CMS will use data from data
points in the previous 4 days or weeks and will generate a forecast
that projects growth or shrinkage based on the trend of that data.
Expected calls— CentreVu CMS will not forecast the number of
calls to the split/skill. Instead, CentreVu CMS will take the number of
calls you enter and distribute them among the specified intervals in
amounts that match the pattern in the historical data in your data
points.
If you select Expected calls, you must enter the number of calls
you expect will connect to the split/skill for the whole forecasted day.
CentreVu CMS R3V5 Forecast 585-215-825
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