Forecast Administration; General Information - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration

General Information

2 Forecast Administration
General Information
Table 2-1: Summary of Forecast Administration Start-Up Tasks
Task
Define the Data Storage
Allocation.
Define Call Handling
Profiles for splits/skills.
Define a Current Day
Configuration for each
split/skill.
Define Costs Profiles
for splits/skills.
Define Trunk Group
Profiles for each trunk
group.
Run the Forecast
Manager every night
via Timetable.
Define Special Days
for each split/skill.
Table 2-1 lists the start-up administration tasks you must do before you can
run forecast reports. In addition to the tasks listed, you must complete the
appropriate forecast input window when you actually run a Forecast report.
Purpose
Tell CentreVu™ CMS how long to
store historical input data it uses for
forecasts.
Define call handling objectives which
CentreVu CMS uses to forecast the
number of agents required.
Define the forecast method and other
forecast parameters for the current day
forecast.
Define the costs per call/agent and the
revenue per call.
Define a targeted percentage chance
that calls to a trunk group will be
blocked. CentreVu CMS uses this
percentage to find the number of trunks
required in a trunk group.
Collect, on a daily basis, historical
split/skill and trunk group data, and put
the data in forecast input tables. Also,
generate and store the current day
forecast data in the Current Day
Forecast table.
Define the days that have unique call
traffic or staffing needs (for example,
promotional days or holidays).
CentreVu CMS R3V5 Forecast 585-215-825
Immediately after your
CentreVu CMS is up and
running.
Before you run a split/skill
forecast or define current day
configurations (since current
day configurations require you
to specify a call handling
profile).
After you have defined call
handling profiles and before you
want the Forecast Manager to
begin generating current day
forecast data.
Before you run a Financial or
Hypothetical Financial Forecast.
Before running a Trunk
Performance report.
Soon after your CentreVu CMS
is up and running. You should
have at least 28 days of
split/skill data for split/skill
forecasts and 35 days of trunk
group data for the Trunk
Performance report.
Before the Forecast Manager
runs to collect data for that day.
2-1
When to Do It
2