Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 175

Glossary
Cost Profile
Current Day
Configuration
Current Day Forecast
Current Trending
Data Points
Data Weights
Expected Calls
Financial Forecast
Forecast
Forecast Calls Carried
A set of objectives describing costs and revenues used in calculating
financial forecasts.
A set of input parameters that describe how Forecast Manager is to
calculate a Current Day Forecast for a specified split/skill.
A forecast for today calculated by the Forecast Manager (usually in the
early morning on a timetable after Daily Summarizing).
A forecast method in which the trend of recent historical data is used to
predict the forecast calls carried.
See the 585-215-822, Call Management System R3V5 Custom Reports,
document for more information.
Dates of historical data. A data point should include data for each interval
of the working day.
Data weights are used to reduce (de-emphasize) the relative importance
of data in a data point used in a forecast. For example, you should leave
the relative weight of each date at 10 unless you know that the data
stored for a particular date is highly unusual or incorrect.
A forecast method in which you specify the number of calls to be carried
for a day, and the system distributes them into intervals based on the
pattern in the historical data.
A Longterm Forecast which also includes financial information based on
the Costs Profile you specify.
Forecasting is the method used to estimate, calculate, or predict, in
advance, the staffing and capacity for specified time periods. With
forecasting, you can predict the following:
Number of calls you could receive during a specified time period
Number of agents you will need to handle a specified volume of calls
(for example, you can vary the input parameters for agent
occupancy, average speed of answer, average agent service time,
and service level to predict different needs for your call center)
Number of required trunks you will need
Trunk performance.
The sum of future ACD and abandoned calls.
See also Calls Carried and Number of Calls Carried .
CentreVu
CMS R3V5 Forecast 585-215-825
GL-3