Copy Historical Data; Things To Know Before You Start; Prerequisite System Administration - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Hypothetical Data
Copy Historical
Data
Things to Know
Before You Start
Prerequisite System
Administration
Use the Copy Historical Data window
data for a split/skill from the forecast input table into the hypothetical
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data table.
You can use this data, either immediately or after editing it, to run
hypothetical forecasts.
To actually see the data in the hypothetical data table, you
Note
must use the Edit Values window.
Although you can copy historical data from any split/skill in any ACD
(real or pseudo-ACD), data in the hypothetical data table is not
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stored for any particular split/skill or ACD. Instead, the hypothetical
data table is simply a collection of ACD calls data for the intervals in
four data points.
You must separately copy data for each of the data points, 1 through
4. When you copy the data, any data that previously had been
stored for that data point is overwritten in the table.
You cannot copy abandons from the forecast input data. However,
you can manually include abandons with ACD calls by editing the
hypothetical points. See the "Data Points" and
Hypothetical Data"
You must have read and write permission for the Forecast
subsystem.
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You must have read permission for the split/skill (and ACD, if
applicable) from which you are copying data.
Before you can copy data, you must have previously run the
Forecast Manager to copy data from the historical data tables to the
forecast input table. You can run the Forecast Manager either
manually or in a timetable.
CentreVu CMS R3V5 Forecast 585-215-825
(Figure
sections in this chapter.
3-42
3-16) to copy historical
"Edit and View