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Call Volume/Agents Forecast Reports
Current Day Report
Current Day Report
Purpose
The Current Day Forecast tells you, for today, how many calls you can
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expect for a split/skill in each intrahour interval and how many agents you
will need to handle those calls.
Since current day forecast data is saved for the number of days you
specify on the Current Day Configuration window, you can retrieve
current day forecasts for days past. You may want a current day forecast
of a past day if you want to see how the forecasted calls and required
agents compare with the day's actual calls and agent staffing.
Figure 3-1: Current Day Report Administration Overview
CentreVu CMS R3V5 Forecast 585-215-825
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