Example 2: Seasonal Data Points - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

How the Forecast System Generates Data
Call Volume/Agents Forecast Reports
Example 2: Seasonal
Data Points
Assume that today is 5/28/96, and you have entered the following
parameters for a report:
6
6/5/97 as the forecast date
7 as the number of days between historical data points
Seasonal trending with the base date = -364.
The current and seasonal data points are determined as shown below:
MAY 1996
S M T
5 6
12 13 14
19 20 21
26
27 28
= seasonal trend base date
= seasonal data points
MAY 1997
S M T
4 5
6
11 12 13
18 19 20
25 26 27
= today
= current data points
Figure 6-4: Seasonal Data Points Example
CentreVu CMS R3V5 Forecast 585-215-825
W T F S S
1
2 3 4
7 2 3
8 9 10 11
9
15 16 17 18
16
22 23 24 25
31 23
29 30
30
(S1=5/23, S2=5/16, etc.)
W T F S S
1 2 3
1 2
8
7 8 9 10
15
14 15 16 17
22
21 22 23 24
29
28 29 30 31
(C1=5/22, C2=5/15, etc.)
JUNE 1996
M T W T F S
1
4 5 6 7
8
10 11 12 13 14
15
17 18 19 20 21
22
24 25
26 27 28
29
= season day
JUNE 1997
M T W T F S
3 4 5 6 7
9 10 11 12 13 14
16 17 18 19 20 21
23 24 25 26 27 28
30
= forecast day
6-6