Lucent Technologies CentreVu CMS Administration Manuals

Manuals and User Guides for Lucent Technologies CentreVu CMS Administration. We have 1 Lucent Technologies CentreVu CMS Administration manual available for free PDF download: User Manual

Lucent Technologies CentreVu CMS Administration User Manual (456 pages)

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Brand: Lucent Technologies | Category: Software | Size: 4 MB

Table of Contents
3
About this Information Product

7
Chapter 1: Task: Startup and Exit

13
Chapter 2: Navigating Centrevu® Supervisor

37
Chapter 3: Task: Naming Your Call Center Entities in the Dictionary

57
Chapter 4: Task: Running, Printing, Exiting, and Restarting a Report

125
- Running a Report
  126
- Printing a Report
  127
- Setting up a Report Page
  128
- Exiting and Restarting a Report
  130
- Task Reference
  131
Chapter 5: Task: Automating Your Activities with Scripting

133
- Using Save as Script
  134
- Scripting Reports
  138
- Scripting the Export of Report Output
  140
- Scripting a Report Saved as HTML
  142
- Scripting Windows and Actions
  144
- Task Reference
  147
Chapter 6: Task: Administering Call Center Agents

149
Chapter 7: Task: Administering Your Call Center

173
Chapter 8: Task: Administering Exceptions

197
- Changing Your Exceptions Notification
  199
- Administering Agent Exceptions
  200
- Administering Split/Skill Exceptions
  207
- Administering Trunk Group Exceptions
  212
- Administering VDN Exceptions
  216
- Administering Vector Exceptions
  222
- Running an Agent Exceptions Report
  226
- Running a Data Collection Report
  230
- Running a Malicious Call Trace Report
  232
- Running a Split/Skill Exceptions Report
  234
- Running a Trunk Group Exceptions Report
  237
- Running a VDN Exceptions Report
  240
- Running a Vector Exceptions Report
  243
- Task Reference
  246
- Reference: Interactions with Other Commands
  248
- Reference: Real-Time Exceptions Log
  250
- Task Reference: Reports
  252
Chapter 9: Task: Assigning User Permissions

253
Chapter 10: Task: Viewing and Changing System Setup Values

281
- Turning Data Collection on and off for Real Acds
  283
- Changing the Centrevu CMS State
  285
- Setting up a Pseudo-ACD
  288
- Loading Pseudo-ACD Data
  292
- Specifying How Centrevu CMS Stores Data
  297
- Archiving Data in the Historical Database
  300
- Starting or Stopping External Applications
  303
- Allocating Storage Space
  305
- Steps to Set Field Values
  307
- Migrating Centrevu CMS Data
  313
- Setting Storage Intervals
  316
- Viewing Switch Setup Data
  322
Chapter 11: Task: Maintaining Centrevu® CMS

325
- Viewing ACD Status
  327
- Viewing Archiving Status
  331
- Running a CMSADM File System Backup
  333
- Running a Maintenance Backup
  337
- Assigning a Name and Description to a Device
  342
- Monitoring Connection Status
  344
- Administering a Printer
  347
- Running a Restore
  350
- Using the Maintenance Error Log
  355
- Task Reference
  359
- Reference: Full Backup
  360
- Reference: Incremental Backup
  361
- Reference: Complex Backup
  363
- Reference: Recovery Kit
  365
- Reference: Labeling the Backup Volume
  367
- Reference: Results of Daily, Weekly, and Monthly Data Summaries
  369
Chapter 12: Task: Learning and Using Solaris

371
- Logging into Solaris
  372
- Using Solaris
  373
- Viewing a Solaris System File
  374
- Changing a User's Password
  375
- Returning to Centrevu CMS
  376
- Administering a Printer
  377
- Stopping or Starting the Scheduler Utility
  380
- Restore Files in Solaris
  381
Chapter 13: Task: Using Timetables and Shortcuts

383
- Creating and Scheduling a Timetable
  385
- Creating a Timetable Without Scheduling It
  388
- Copying a Timetable
  391
- Deleting a Timetable
  393
- Editing a Timetable
  394
- Adding Tasks to a Timetable
  395
- Copying Timetable Tasks
  398
- Deleting Tasks from a Timetable
  400
- Editing a Timetable Globally
  402
- Changing Timetable Tasks
  405
- Listing All the Timetables in Your Database
  407
- Using Timetables with the System Clock
  408
- Creating a Shortcut
  410
- Running a Shortcut
  412
- Copying a Shortcut
  413
- Deleting a Shortcut
  415
- Editing a Shortcut
  416
- Adding Tasks to a Shortcut
  417
- Copying Shortcut Tasks
  419
- Deleting Tasks from a Shortcut
  421
- Changing Shortcut Tasks
  422
- Task Reference
  424
Glossary

429
Index

455

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Lucent Technologies CentreVu CMS Administration Manuals

Lucent Technologies CentreVu CMS Administration User Manual (456 pages)

Table of Contents

About this Information Product

Chapter 1: Task: Startup and Exit

Chapter 2: Navigating Centrevu® Supervisor

Chapter 3: Task: Naming Your Call Center Entities in the Dictionary

Chapter 4: Task: Running, Printing, Exiting, and Restarting a Report

Chapter 5: Task: Automating Your Activities with Scripting

Chapter 6: Task: Administering Call Center Agents

Chapter 7: Task: Administering Your Call Center

Chapter 8: Task: Administering Exceptions

Chapter 9: Task: Assigning User Permissions

Chapter 10: Task: Viewing and Changing System Setup Values

Chapter 11: Task: Maintaining Centrevu® CMS

Chapter 12: Task: Learning and Using Solaris

Chapter 13: Task: Using Timetables and Shortcuts

Glossary

Index

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