Special Day Forecast Report Description - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Special Day Report
Special Day
Forecast Report
Description
Report Heading
ACD
Printed
Split/Skill
Forecast for
Forecast based
on data from
% Change Factor
(User expected
calls)
Time
A description of each report item follows the report example in the
Special Day Forecast Report Description table.
3
Figure 3-15: Special Day Forecast Report Example
Table 3-5: Special Day Forecast Report Description
The ACD of the forecasted split/skill.
The date and time the report was run.
The name of the split/skill for the forecast.
The date for which you want the forecast information.
The date of the past special day supplying input data for this forecast.
The adjustment, expressed as a percentage, that CentreVu CMS made
to its initial forecasted calls carried. CentreVu CMS makes changes, if
any, based on the Change Factor you enter on the Special Day Input
window.
The total number of expected calls for the entire day. Expected calls are
specified on the Special Day Input window. Expected calls are spread
over the specified intrahour intervals in the day, in amounts equal to the
relative amounts each interval had on the previous special day.
The start time of each intrahour interval included in the forecast.
CentreVu CMS R3V5 Forecast 585-215-825
What It Means
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