Trunk Group Profile Administration; Purpose; Things To Know Before You Start; Prerequisite System Administration - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration

Trunk Group Profile Administration

Trunk Group Profile Administration

Purpose

Things to Know
Before You Start
Prerequisite
System
Administration
You define a trunk group profile to specify a targeted blocking percentage
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for the trunks in a trunk group.
A blocking percentage is the percentage of time that incoming
calls to an ACD will fail to connect to the ACD because all trunks in a
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trunk group are busy. When a call is blocked, it typically receives a
busy signal from the public network.
In a Trunk Performance report, CentreVu CMS finds the number of
trunks that, in a specified period in the past, would have been
required to handle calls carried at your objective blocking
percentage.
You must define a profile for a trunk group before you can run a
Trunk Performance report on that trunk group.
You can define a profile for each measured trunk group in the ACD.
For the Trunk Performance report, CentreVu CMS finds the five
busiest days in the report's time period, and then finds the busiest
intrahour interval in each of those days. CentreVu CMS finally
averages the traffic for those five intervals to determine the average
busy interval. The blocking objective you set for a trunk group will
apply to this average busy interval.
You must have write permission for the Forecast subsystem if you
want to create, change, or add a profile.
You must have write permission for the trunk group(s) whose
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profile(s) you are defining.
CentreVu CMS R3V5 Forecast 585-215-825
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