Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 7

Trunk Performance Report Example .
How the Forecast System Generates Data
General Information .
Call Volume/Agents Forecast Reports .
Algorithm for Current and Seasonal Data Points .
Algorithm for Forecast Calls Carried .
Algorithm for Number of Agents Required
Algorithm for Estimated Margin .
Requirement Reports .
Algorithm for Agent Positions Required .
Algorithm for Trunks Required .
Trunk Performance Report .
Algorithm for Trunk Performance
Glossary . .
Index . .
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Current Data Points
Example 1: Current Data Points
Seasonal Data Points .
Example 2: Seasonal Data Points .
Forecast Methods .
Algorithm for FCC Intraday .
Algorithm for FCC Special Days
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CMS R3V5 Forecast 585-215-825
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vii
. 5-6
. 6-1
. 6-1
. 6-2
. 6-2
. 6-2
. 6-4
. 6-5
. 6-6
. 6-7
. 6-7
. 6-12
. 6-13
. 6-14
. 6-15
. 6-16
. 6-16
. 6-17
. 6-19
. 6-19
. GL-1
. IN-1