Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 33

Forecast Administration
Data Storage Allocation Administration
Special day data:
Enter, as a number of days, the length of time that you want CMS to store
historical data for a special day. This is the data you will use to run a
Special Day forecast when the next occurrence of the special day
approaches.
This number applies to all splits/skills in the ACD.
Normally, you will want to store special day data for 1 year (365
days), since many special days, like holidays, come only once a
year.
For example, if the day after Thanksgiving is a special day for your
call center, you will want to save the historical data CMS collects on
that day so you can use it to forecast the expected volume of calls
for the day after Thanksgiving next year.
CentreVu CMS R3V5 Forecast 585-215-825
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