Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration
Data Storage Allocation Administration

Field Descriptions

Intrahour split/skill data:
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Enter the number of days of intrahour split/skill data that you want to
store for use in split/skill forecasts.
The minimum number of days you can enter is 28. The maximum
number of days is unlimited. However, you should store more than
28 days of data only if you anticipate the need to run current day
forecasts for days that have already passed. Also, remember that
you will be using additional disk space on your computer for each
day of data you choose to store.
The intrahour split/skill data you store is the number of ACD calls
and abandons.
Daily split/skill data:
Enter the number of days of daily split/skill data that you want to store for
use in split/skill forecasts.
You will need daily split/skill data only if you want to use seasonal
trending in your forecasts.
The minimum number of days you can enter is 56. The maximum
number of days is 999. However, remember that you will be using
additional disk space on your computer for each day of data you
choose to store.
The daily split/skill data you store is the number of ACD calls and
abandoned calls.
Intrahour and daily trunk group data:
Enter the number of days of intrahour and daily data that you want to
store for use in trunk performance forecasts.
The minimum number of days of both intrahour and daily data is 35.
The maximum number of days is unlimited. However, remember that
you will be using additional disk space on your computer for each
day of data you choose to store.
The intrahour and daily data you store is as follows:
— The number of trunks in the trunk group
— The number of calls carried
— The number of seconds the trunks were in use.
CentreVu CMS R3V5 Forecast 585-215-825
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