Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Special Day Report

Field Descriptions

Split/Skill:
3
Enter the number or name of the split/skill for which you want a special
day forecast.
Forecast date (mm/dd/yy or +n):
Enter a date as a relative day (for example, 12 means 12 days after
today) or in mm/dd/yy format. This is the date for which you want to
forecast call traffic and required agents.
First interval start time:
Enter a time of day in hh:mm format, either as military time (for example,
13:30) or with am or pm appended (for example, 10:15am).
This time tells CentreVu CMS what time the special day forecast
should begin.
The time must match the beginning of an intrahour interval. In
addition, the split/skill's call handling profile must include this
interval.
Last interval start time:
Enter a time of day in hh:mm format, either as military time or with am or
pm appended (for example, 10:15am).
This time tells CentreVu CMS which intrahour interval is the last
interval it should include in each special day forecast.
The time must match the beginning of an intrahour interval.
CentreVu CMS will generate forecast data through the end of this
intrahour interval.
Call handling profile:
Enter the number, 1 to 100, of the call handling profile CentreVu CMS
should use to generate forecast data. The selected call handling profile
must include the intervals between the times you entered in the First
interval start time: and Last interval start time:
fields.
Saved special day (mm/dd/yy on -n):
Enter the date, in mm/dd/yy format, of the special day whose data you
want to use for the forecast.
CentreVu CMS R3V5 Forecast 585-215-825
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