Guidelines For Requirement Reports - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Requirement Forecast Reports

Guidelines for Requirement Reports

Guidelines for Requirement Reports
Use the Agent Positions Required report to determine the number of
calls that can be handled by a certain number of agents during an
interval given your objectives.
Use the Agent Positions Required report to explore the effects of
changing your call handling objectives. The calculation of Calls
Carried/Interval field uses the input objectives as boundary
conditions for the answer. It is normal for one or two of the results
(printed in the report columns) to be close to the corresponding
objective. You can determine which input objective to change to alter
the Calls Carried/Interval field by comparing the results
and your input objectives (at the top of the report) and selecting the
item in which the result is closest to the objective.
Use the Trunks Required report to determine the number of calls
that can be handled by a certain number of trunks during an interval
given your objectives.
Varying the Trunk holding time and/or Trunk blocking
probability input fields on the Trunks Required report will vary
the Number of Calls Carried/Interval field.
Usage Rate, given in Erlangs, may be thought of as the average
number of trunks that are busy on a call at any instant of time.
Therefore, this number is always lower than the total number of
trunks. Usage Rate can approach the number of trunks only with
a very high Trunk Blocking Probability resulting in more
blocking calls.
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