Prerequisite System Administration; Trunks Required Input Window; Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Requirement Forecast Reports
Trunks Required Report
Prerequisite
System
Administration
Trunks Required
Input Window

Field Descriptions

You must have write permission for the Forecast subsystem.
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To run the Trunks Required Forecast, you must complete the Trunks
Required Input window
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Figure 4-3: Trunks Required Input Window
Trunk blocking probability:
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Enter a number from 1 to 100. This number tells CentreVu CMS, as a
percentage of time, how often calls will be blocked from reaching the
ACD because all trunks are busy.
You may enter a decimal to specify percentages of less than one (for
example, 1.25, which means 1¼ percent).
Average trunk holding time per call:
Enter the targeted or expected number of seconds each call, on average,
should be connected to a trunk. This time would include time a call on a
trunk waited in queue, as well as time connected to an agent.
Number of trunks:
Enter the maximum number of trunks for which you want CentreVu CMS
to calculate call volume.
You may also enter a range of trunks (for example, 20-45).
CentreVu CMS R3V5 Forecast 585-215-825
(Figure 4-3).
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