Index - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Index

Index
Agent Occupancy, Definition
Agent Positions Required Report
Agent Positions Required Input Window
Agent Positions Required Report Description
Agent Positions Required Report Example
Algorithm . . . . . . . . . . . . . . . . .
Guidelines . . . . . . . . . . . . . . . . . . . 4-3
Algorithms, Forecast
Agent Positions Required
Current and Seasonal Data
Definition . . . . . . . . . . . . . . . . . . . . 1-4
Estimated Margin . . . . . . . . . . . . . . . 6-15
Forecast Calls Carried
Forecast Calls Carried - Current Trending
Forecast Calls Carried - Expected Calls
Forecast Calls Carried - No Trending
Forecast Calls Carried - Seasonal Trending
Forecast Calls Carried Intraday
Number of Agents Required
Special Day Forecast Calls Carried
Trunk Performance. . . . . . . . . . . . . . . 6-19
Trunks Required . . . . . . . . . . . . . . . . 6-17
Average Agent Service Time, Definition
Average Speed of Answer, Definition
Blocking Percentage, Definition. . . . . . . . . . 2-25
Call Carried, Definition
Call Handling Profiles Administration
Call Handling Profiles Window
Definition . . . . . . . . . . . . . . . . . . . . 1-4
Split/Skill Forecast Objectives
Start-Up Tasks . . . . . . . . . . . . . . .
System Prerequisites
Call Volume/Agent . . . . . . . . . . . . . . . . 3-1
Call Volume/Agents Forecast
Guidelines . . . . . . . . . . . . . . . . . . . 3-1
Call Volume/Agents Forecast Reports
Algorithms . . . . . . . . . . . . . . . . . . . 6-1
Current Day Forecast
Definition . . . . . . . . . . . . . . . . . . . . 1-4
Hypothetical Financial Forecast
Hypothetical Forecast
Intraday Forecast . . . . . . . . . . . . . . . 3-28
Longterm Forecast . . . . . . . . . . . .
Special Day Forecast
Calls Carried - in Forecasting
Definition . . . . . . . . . . . . . . . . . . . . 1-4
Controlling Forecast Results
A
. . . . . . . . . . . 1-4
. . . . 4-4
6-14,
. . . . . . . . . . . 6-16
Points. . . . . . . 6-2
. . . . . . . . . . . . . 6-7
. . . 6-10
. 6-11,
. . . . . 6-8
. . . . . . . . 6-12
. . . . . . . . . . 6-14
. . . . . . 6-13
. . . . . 1-4
. . . . . . . 1-4
B
C
. . . . . . . . . . . . . . 1-4
. . . . . . . . . 2-8
. . . . . . . . . 2-6
. . . . . . . . . . . . . 2-8
. . . . . . 3-1
. . . . . . . . . . .
. . . . . . . . 3-58
. . . . . . . . . . . . . 3-51
3-1,
. . . . . . . . . . 3-1,
. . . . . . . . . . . 1-4
Costs Profiles
Costs Profiles Administration
Costs Profiles Window
Definition
Guidelines
Start-Up Tasks
. 4-7
Current Day Configuration Administration
. . 4-6
Current Day Configuration
6-16
Definition
Guidelines
Start-Up Tasks
System Prerequisites
Current Day Report
Current Day Forecast Report Description
Current Day Forecast Report Example
Current Day Input Window
System Prerequisites
6-13
Current Trending
In Forecast Calls Carried Algorithm
. . 6-9
Data Points, Forecast
Definition
One Day Apart
One Week Apart
Data Storage Allocation Administration
Data Storage Allocation Window
Guidelines
Start-Up Tasks
System Prerequisites
Data Used For Split/Skill Forecasts
Data Weights, Definition
Dictionary, Forecasting
Edit and View Hypothetical Data
Change Interval Length of Hypothetical
1-9, 2-1
Edit Values Window
Guidelines
System Prerequisites
Estimated Margin
Algorithms
Expected Calls
In Forecast Algorithm
3-1, 3-5
In Special Day Forecast Algorithm
Financial Report
3-12
Financial Forecast Report Example
3-35
Financial Input Window
System Prerequisites
Forecast Calls Carried
Algorithm For Intraday Forecasts
CentreVu
CMS R3V5 Forecast 585-215-825
Administrati. . . . . . . . . . . . . 1-4
. . . . . . . . . . . . 2-21
. . . . . . . . . . . . . . . . . . . 2-20
. . . . . . . . . . . . . . . . . . 2-20
. . . . . . . . . . . . . . .
Window. . . . . . 2-16
. . . . . . . . . . . . . . . . . . . 2-14
. . . . . . . . . . . . . . . . . . 2-15
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . 2-16
. . . . . . . . . . . 3-6
. . . . . . . . . . . . . . 3-6
D
. . . . . . . . . . . . . . . 1-5
. . . . . . . . . . . . . . . . . . . . 1-5
. . . . . . . . . . . . . . . . . 1-5
. . . . . . . . . . . . . . . . 1-6
. . . . . . . . . . . . . . . . . . . 2-2
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . 2-3
. . . . . . . . . .
. . . . . . . . . . . . . 1-15
E
. . . . . . . . . . . . . 3-45
. . . . . . . . . . . . . . . . . . 3-44
. . . . . . . . . . . . . 3-44
. . . . . . . . . . . . . . . . . . 6-15
. . . . . . . . . . . . . 6-11
F
. . . . . . . . . . . . 3-21
. . . . . . . . . . . . . 3-21
IN-1
1-9, 2-1
1-9, 2-1
. . . 3-9
. . . . . 3-8
. . . . . 6-10
. . . . . . . . 2-3
1-9, 2-1
. . . . . . . . 1-4
3-15, 3-61
Data. 3-46
. . . . . . 6-13
. . . . . 3-25
. . . . . . . 6-12