Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 177

Glossary
Special Day Forecast
Top Skill
Trending
Trunk Blocking
Probability
Trunk Group Profile
Trunk Performance
A forecast for an unusual day (for example, a holiday) based on specially
saved historical data.
An agent's top skill is the agent's highest-level, first administered skill. If
the agent has no other skills at that same level, then the top skill
represents that skill for which it is most likely that the agent will take calls.
Used in forecasting. The overall direction of change in call volume over
time. Trending may be figured from seasonal data or current data.
Used in forecasting. The percent chance that a call coming in on a trunk
group will be blocked at the central office because no trunks in the trunk
group are available. This caller receives a busy signal.
An objective for a specified trunk group describing a percentage of trunk
blocking that is acceptable.
A forecast calculating actual trunk blocking based on historical data. This
is determined by projecting the number of trunks that should have been
in the trunk group to handle that call volume given your objective for
blocking in the trunk group profile.
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