Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 128

Call Volume/Agents Forecast Reports
Hypothetical Financial Report
If you enter 7 to specify that data points will be 7 days apart, you can
run the forecast for up to 35 days in the future.
Forecast day (+n):
Enter a date as a relative day (for example, 12 means 12 days after
today). This is the date for which you want to forecast call traffic and
required agents.
First interval start time:
Enter a time of day in hh:mm format, either as military time (for example,
13:30) or with am or pm appended (for example, 10:15am).
This time tells CentreVu CMS what time the forecast should begin.
The time should match the beginning of an intrahour interval. In
addition, the selected call handling profile must include this interval.
Last interval start time:
Enter a time of day in hh:mm format, either as military time or with am or
pm appended (for example, 10:15am).
This time tells CentreVu CMS which intrahour interval is the last
interval it should include in each forecast.
The time should match the beginning of an intrahour interval. In
addition, the selected call handling profile must include this interval.
CentreVu CMS will generate forecast data through the end of this
intrahour interval.
Call handling profile:
Enter the number, 1 to 100, of the call handling profile CentreVu CMS
should use to generate forecast data. The selected call handling profile
must include the intervals between the times you entered in the First
interval start time: and Last interval start time:
fields.
ACD:
Enter the number or name of the ACD from which CentreVu CMS should
retrieve the call handling profile you specified.
Costs profile:
Enter the number, 1 to 100, of the costs profile you want to use for this
financial forecast. CentreVu CMS will use the costs profile to determine
total costs of calls and agent labor per intrahour interval, as well as
estimated revenue per intrahour interval.
The selected costs profile must include the intervals between the times
you entered in the First interval start time: and Last
interval start time: fields.
CentreVu CMS R3V5 Forecast 585-215-825
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