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Manuals and User Guides for Lucent Technologies CentreVu Supervisor. We have
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Lucent Technologies CentreVu Supervisor manual available for free PDF download: Installation And Getting Started Manual
Lucent Technologies CentreVu Supervisor Installation And Getting Started Manual (306 pages)
Version 8
Brand:
Lucent Technologies
| Category:
Software
| Size: 2 MB
Table of Contents
Table of Contents
7
Preface
13
Overview
13
Contents of this Document
15
Conventions Used in this Document
17
Related Documents
18
Introduction
19
About Centrevu Supervisor
21
About Centrevu CMS
22
Types of Installation
23
Checking Package Contents
24
Installation Support
25
Tips
25
Online Help
26
Help Topics
26
Learning to Use Help
27
What You Need on Your PC
28
Other Requirements
29
What You Need for Your Centrevu CMS Server
30
CMS System Capacities
31
Number of Supervisor Windows Allowed
31
Number of Simultaneous Instances Allowed
31
Number of Pcs Allowed to Run Supervisor
32
Performance
32
Reliability/Availability
32
Security
33
Installing Centrevu Supervisor on a Local PC
35
Overview
35
Installation Procedures
36
Preparing the Network Folder
36
Setting up the PC
37
Installing Centrevu Supervisor on a Shared Network Drive
51
Overview
51
Installation Procedures
52
Network Setup
52
Client Setup
59
Uninstalling Centrevu Supervisor
71
Overview
71
Performing the Uninstall
72
Getting Started with Centrevu Supervisor
75
Overview
75
Establishing Centrevu CMS Server Connection Settings
76
Opening the Centrevu Supervisor Application
77
Establishing the Connection
78
Network
79
Serial
81
Modem
82
Logging into the CMS Server - First Time
83
Logging into CMS Server - after First Time
84
Automatic Login
84
Manual Login
85
Logging off the Centrevu CMS Server
88
Exiting Supervisor
89
Changing Connection Settings
90
Exploring the Centrevu Supervisor Controller
92
Not Logged into the CMS Server
92
System Menu Box
92
Title Bar
92
Maximize, Minimize, and Close Buttons
93
Status Bar
93
Toolbar
93
Menu Bar
94
Tools
95
Help
96
Logged into the CMS Server
97
Toolbar
98
Status Bar
100
Menu Bar
101
Connect
102
Commands
103
Tools
106
Scripts
108
Help
109
Using the System Tray Icon
110
Using Supervisor Menus
111
Using Supervisor Selector Windows
112
Tab Folders
112
Available Windows
113
Current ACD
113
Script
113
OK, Cancel, and Help Buttons
113
Completing Input Windows
114
Completing Input Fields
116
Using the Browse Button
117
Single Entity Input
117
Multiple Entries Input
118
Using the History List
120
Closing Supervisor Windows
121
Performing CMS Operations
123
Overview
123
Running an Operation
125
Operations Menus
128
Actions Menu
128
Edit Menu
130
Adding Items to the CMS Database
132
Finding Items in the CMS Database
133
List All
133
Find One
134
Modifying Items in the CMS Database
135
Deleting Items from the CMS Database
137
Using Centrevu Supervisor Reports
139
Overview
139
Report Menus and Tabs
140
Running a Report
141
Completing the Report Input Window
143
Selecting Report Run Dates
145
Selecting Report Run Times
148
Report Menu Bar
149
Report
150
Edit
153
Format
155
Tools
156
Options
158
Report Layouts
159
Tables
160
Charts
161
Formatting Table Reports
162
General Tab
163
Sort Tab
164
Formatting Chart Reports
166
General Tab
167
3D Effects Tab
168
Axis Tab
170
Type Tab
171
Title Tab
173
Legend Tab
174
Data Labels Tab
175
Minimizing Report Output Windows
177
Minimized Report Thresholds
179
Right Mouse Button Pop-Up Menus
180
Rotating a 3D Chart
184
Exporting Report Data
185
Copying Chart Reports
188
Resizing Report Windows
189
Standard CMS Reports
189
Graphical Reports
189
Changing Column Widths
190
Selecting a Printer
191
Using Page Setup
192
Setting Report Threshold Highlights
194
Tips for Setting Report Threshold Highlights
198
Available Agent Threshold Settings
200
Available Split/Skill Threshold Settings
205
Available VDN Threshold Settings
208
Report Options
210
Options General Tab
211
Options Report Colors Tab
213
Options Threshold Colors Tab
214
Options Name Format Tab
215
Creating a New Report Color Scheme
216
Creating a New Threshold Color Scheme
220
Creating a New Name Format
223
Exiting and Restarting Reports
224
Installing and Using Centrevu Terminal Emulator
225
Overview
225
Using Terminal with Supervisor
227
Installing Terminal
228
Opening and Exiting Terminal and CMS
229
Opening Terminal
229
Logging into CMS
230
Exiting Terminal
232
Using Terminal
233
Terminal Window
233
Menu Bar
234
Profile Menu
234
Connection Menu
236
Edit Menu
236
Help Menu
237
Reset Menu
237
Creating Profiles
238
Editing Profiles
240
Setting Profile Options
241
Communications Tab
242
Network Connection Settings
242
Serial and Modem Connection Settings
243
Modem Tab
244
Font Tab
245
Terminal Messages
247
Error Messages
247
The Connection to the Remote Host was Lost
247
The Profile {Name} Does Not Exist
247
Unable to Connect to the Remote Host
247
Information Messages
248
A Connection Is Active, Exit Anyway
248
Save Changes to {Name
248
The Profile {Name} Exists, Replace
248
Troubleshooting
249
Overview
249
Troubleshooting Tips
250
Installation Error Messages
250
Login Error Messages
252
OCX and DLL Incompatibilities
259
Windows Swap Files
259
Installing Centrevu Supervisor
259
Preserving Centrevu Supervisor User Profiles
260
Resolving TCP/IP Host Name
260
Proper Operation of Networking Software
261
Problems with Serial/Modem Connections
261
Using a Secondary System Password on the CMS Server
262
Saving as HTML
263
Overview
263
Using Save as HTML
264
Output Files
266
Not Using Templates
267
Using Templates
267
Save as HTML Template Tags
268
Using Existing Templates
268
Fonts
269
Glossary
271
Index
285
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