Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 82

Call Volume/Agents Forecast Reports
Longterm Report
Last interval start time:
Enter a time of day in hh:mm format, either as military time or with am or
pm appended (for example, 10:15am).
This time tells CentreVu CMS which intrahour interval is the last
interval it should include in each longterm forecast.
The time should match the beginning of an intrahour interval.
CentreVu CMS will generate forecast data through the end of this
intrahour interval.
Call handling profile:
Enter the number, 1 to 100, of the call handling profile CentreVu CMS
should use to generate forecast data. The selected call handling profile
must include the intervals between the times you entered in the First
interval start time: and the Last interval start time:
fields.
Days between historical data points (1 or 7):
Enter 1 or 7 to specify the number of days between data points.
If you enter 1 to specify that data points will be 1 day apart, you can
run the forecast for up to 7 days in the future.
If you enter 7 to specify that data points will be 7 days apart, you can
run the forecast for up to 35 days in the future.
Forecast method (select one):
The forecast method you select always finds the average of the previous
4 weeks. This average is adjusted based on the trending option you
select. Enter an x to select one of the four trending options:
No trending—CMS will average the data from data points in the
previous 4 days or weeks. This option will not generate any trend of
that data.
Seasonal trending— CentreVu CMS will use data from a
specified base date and data points from the 4 days (or 4 weeks)
previous to that date. CentreVu CMS will then generate a forecast
that projects growth or shrinkage based on the trend of that
seasonal data.
Base date—If you select seasonal trending, enter a date as
a negative number (-n) to represent how many days in the past the
base date should be, or enter a past date in a mm/dd/yy format.
If you use the mm/dd/yy format, then put 0 in the input blank for -n
so that CentreVu CMS knows how to use the mm/dd/yy entry. If the
-n entry is not 0, it will be used.
CentreVu CMS R3V5 Forecast 585-215-825
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