Lucent Technologies CentreVu Manuals

Manuals and User Guides for Lucent Technologies CentreVu. We have 8 Lucent Technologies CentreVu manuals available for free PDF download: User Manual

Lucent Technologies CentreVu User Manual (302 pages)

Call Management System, Release 3 Version 8 Database Items and Calculations

Brand: Lucent Technologies | Category: Software | Size: 2 MB

Table of Contents
5
Preface
19
1 Introduction

21
- General Information
  21
- How Database Items and Calculations Are Presented
  22
  - Introduction
    22
  - Database Items
    22
  - Database Tables
    22
  - Index Database Items
    23
  - Database Item Types
    23
  - Sample Switch Cross-Reference Table
    24
  - Calculations
    25
- Terminology
  26
  - Database Terminology
    26
- Database Table Names
  33
  - Introduction
    33
  - Real-Time Table Names
    33
  - Historical Database Tables
    34
- Interactions with Switch Features and Tracking of Switch Capabilities
  36
  - Introduction
    36
  - Adjunct-Placed and Adjunct-Routed Calls
    36
  - Call Handling Preference
    36
  - Forced Disconnect
    37
  - Look-Ahead Interflow Calls
    37
  - Personal Call Tracking
    37
  - Direct Agent Calling (G3)
    41
  - Expanded Agent Capabilities (DEFINITY ECS R5 and Later)
    42
  - Multiple Call Handling (G3V3)
    42
  - Forced Multiple Call Handling (G3V4)
    43
  - Hold Tracking (G3)
    43
  - Ringing (G3)
    43
  - Transfer Tracking
    43
  - Conference Tracking (G3)
    43
  - Call Pickup
    43
  - Agents in Multiple Splits/Skills
    44
  - Multiple-Split/Skill Queuing (G3)
    45
  - Best Service Routing (DEFINITY ECS R6)
    46
  - Agent State Tracking at Login
    46
- Move Agent While Staffed (G3V4 and Later)
  47
- Converse Vector Command (G3V2 and Later)
  47
- Go to Vector
  47
- Outbound Call Management (OCM)
  48
- Redirection on no Answer (G3V2 and Later)
  48
- Skill State
  48
- Switch Average Speed of Answer (G3V4 and Later)
  49
- Timed ACW
  49
- Tracking of Times/Duration
  49
- Trunk no Answer Timeout (G3V2 and Later)
  49
- Vector Disconnect Timer (G3V2 and Later)
  50
- VDN Active Calls
  50
- Wait Answer Supervision Timer (WAST)
  50
- Universal Call ID (DEFINITY ECS R6)
  51
- Centrevu Advocate (ECS R6 and Later)
  51
- Location (ECS R8 and Later)
  52
2 Database Items and Calculations

53
- Overview
  53
- General Information
  54
  - Overview
    54
  - Database Item Types
    54
  - Split/Skill Database Items
    55
  - Agent Database Items
    55
  - Trunk Group Database Items
    56
  - Trunk Database Items
    56
  - Vector Database Items
    56
  - VDN Database Items
    57
  - Call Work Codes Database Items
    57
  - Agent Login/Logout Database Items
    58
  - Agent Trace Database Items
    58
  - Current Day Configuration Database Items
    58
  - Current Day Report Database Items
    59
  - Call Record Database Items
    59
  - Exception Historical Database Items
    59
- Database Items
  60
  - Overview
    60
  - Abncalls
    60
  - Abncalls1-10
    60
  - Abnquecalls
    62
  - Abnringcalls
    63
  - Abntime
    63
  - Abnveccalls
    64
  - Acceptable
    65
  - ACD (Index)
    65
  - Acd_Release
    67
  - Acdauxout-Calls
    67
  - Acdcalls
    68
  - Acdcalls1-10
    68
  - ACDONHOLD (Real-Time)
    69
- Acdtime
  70
- ACTIVECALLS (Real-Time)
  70
- Acwincalls
  71
- Acwintime
  71
- Acwoutadj- Calls
  72
- Acwoutcalls
  72
- Acwoutoff-Calls
  73
- Acwoutoff-Time
  73
- Acwouttime
  74
- Acwtime
  74
- Adjattempts
  75
- Adjrouted
  76
- ADJUNCTOUT (Real-Time)
  76
- (Real-Time)
  76
- Agocc
  77
- Agstate
  77
- (Real-Time)
  77
- Agt_Released
  78
- AGDURATION (Real-Time)
  78
- AGTIME (Real-Time)
  78
- ALLINUSE (Real-Time)
  79
- Allinusetime
  79
- Ani_Sid
  79
- Ansconn-Calls1-10
  80
- Ansholdtime
  80
- Anslocid
  80
- Anslogin
  81
- Ansreason
  81
- Ansringtime
  81
- Anstime
  82
- ASA (Real-Time)
  82
- ASSIST (Real-Time)
  83
- Assist_Actv
  83
- Assists
  83
- ATAGENT (Real-Time)
  84
- Audio
  84
- Auxincalls
  84
- Auxintime
  85
- Auxoutadj-Calls
  85
- Auxoutcalls
  86
- Auxoutoff-Calls
  86
- Auxoutoff-Time
  87
- Auxouttime
  87
- AUXREASON (Real-Time)
  88
- AVAILABLE (Real-Time)
  88
- Avgagserv
  88
- Avgspeedans
  89
- AWORKMODE (Real-Time)
  89
- Backupcalls
  89
- Bh_Abncalls
  91
- (Daily Only)
  91
- Bh_Acdcalls
  92
- Bh_Acdtime
  92
- Bh_Allinuse-Time
  92
- Bh_Busycalls
  93
- Bh_Disccalls
  93
- Bh_Incalls
  93
- Bh_Intime
  94
- Bh_Oabn-Calls
  94
- Bh_Oacd-Calls
  94
- Bh_Oother-Calls
  95
- Bh_Other-Calls
  95
- Bh_Outcalls
  96
- Bh_Outtime
  96
- Bh_Starttime
  96
- Bh_Vdncalls
  97
- Blockage
  97
- Bsrplan
  97
- Busycalls
  98
- Busytime
  99
- Caller_Hold
  99
- Callid
  100
- Calling_Ii
  100
- Calling_Logid
  100
- (Real-Time)
  100
- Calling_Pty
  101
- Callsoffered
  101
- Change
  101
- CHANGED (Real-Time)
  102
- Chprof
  102
- Completed
  102
- Conference
  102
- Connect-Calls
  103
- Connecttime
  103
- Conntalktime
  104
- Consulttime
  104
- CWC (Index)
  104
- Da_Abncalls
  105
- Da_Abntime
  105
- Da_Acdcalls
  105
- Da_Acdtime
  106
- Da_Acwin-Calls
  106
- Da_Acwintime
  106
- Da_Acwoadj-Calls
  107
- Da_Acwo-Calls
  107
- Da_Acwooff-Calls
  108
- Da_Acwooff-Time
  108
- Da_Acwotime
  108
- Da_Acwtime
  109
- Da_Anstime
  109
- DA_INACW (Real-Time)
  109
- DA_INQUEUE (Real-Time)
  110
- DA_INRING (Real-Time)
  110
- DA_OLDEST-CALL (Real-Time)
  111
- Da_Onacd
  111
- (Real-Time)
  111
- Da_Other-Calls
  112
- Da_Othertime
  112
- Da_Queued
  112
- Da_Release
  113
- DA_SKILL (Real-Time)
  113
- Dacalls_First
  113
- (Real-Time)
  113
- Deflectcalls
  114
- Dequecalls
  114
- Dequetime
  114
- Destination
  115
- (Real-Time)
  115
- Dialed_Num
  115
- Digits_Dialed
  116
- DIRECTION (Real-Time)
  116
- Disccalls
  117
- Disctime
  118
- Dispivector
  118
- Disposition
  119
- Disppriority
  120
- Dispsklevel
  120
- Dispsplit
  120
- Disptime
  121
- Dispvdn
  121
- Duration
  121
- (Real-Time)
  121
- Eqloc
  122
- Event1-9
  123
- Event_Time
  123
- EWTHIGH (Real-Time)
  124
- EWTLOW (Real-Time)
  124
- EWTMEDIUM (Real-Time)
  125
- EWTTOP (Real-Time)
  125
- Ext_Call
  126
- Orig
  126
- Extension
  126
- Extn
  126
- Extype
  127
- FAGINRING (Real-Time)
  130
- FAVAILABLE (Real-Time)
  131
- Failures
  131
- Fcalls
  131
- FINACW (Real-Time)
  132
- Finaux
  132
- Firstvdn
  132
- Firstvector
  132
- Fmethod
  133
- FONACD (Real-Time)
  133
- FOTHER (Real-Time)
  133
  - FSTAFFED (Real-Time)
    133
- GNAGINRING (Real-Time)
  134
- GNAVAILABLE (Real-Time)
  134
- GNINACW (Real-Time)
  134
- GNINAUX (Real-Time)
  135
- GNINAUX0 (Real-Time)
  135
- (Real-Time)
  135
- GNONACD (Real-Time)
  136
- GNONACDAUX-OUT (Real-Time)
  136
- GNONACDOUT (Real-Time)
  136
- GNONACWIN (Real-Time)
  137
- GNONACWOUT (Real-Time)
  137
- GNONAUXIN (Real-Time)
  137
- GNONAUXOUT (Real-Time)
  138
- Gnda_Inacw
  138
- (Real-Time)
  138
- Gnda_Onacd
  138
- GNOTHER (Real-Time)
  139
- GNSKILL (Real-Time)
  139
- GNSTAFFED (Real-Time)
  140
- Gotocalls
  140
- Gototime
  140
- Hdate1-4
  140
- Held
  141
- Highcalls
  141
- Holdabn
  141
- Holdabn-Calls
  142
- Holdacd-Calls
  142
- Holdacdtime
  143
- Holdcalls
  143
- Holdtime
  144
- I_Acdauxin-Time
  144
- I_Acdaux
  145
- Outtime
  145
- I_Acdaux_ Outtime
  145
- I_Acdother-Time
  145
- I_Acdtime
  146
- I_Acwintime
  146
- I_Acwouttime
  147
- I_Acwtime
  147
- I_Arrived
  148
- I_Auxintime
  148
- I_Auxouttime
  149
- I_Auxtime
  149
- I_Auxtime0
  150
- I_Auxtime1-9
  150
- I_Availtime
  150
- I_Da_Acdtime
  151
- I_Da_Acwtime
  151
- I_Inocc
  152
- I_Normtime
  152
- I_Ol1Time
  152
- I_Ol2Time
  153
- I_Othertime
  153
- I_Outocc
  154
- I_Ringtime
  155
- I_Stafftime
  155
- I_Tauxtime
  156
- I_Tavailtime
  156
- I_Tothertime
  156
- Ii_Digits
  156
- Iln
  157
- INACW (Real-Time)
  157
- INAUX (Real-Time)
  157
- INAUX0 (Real-Time)
  158
- (Real-Time)
  158
- INBOUND (Real-Time)
  158
  - Incalls
    159
  - Incomplete
    160
- Inflag
  162
- Inflowcalls
  162
- (Real-Time)
  163
- INQUEUE (Real-Time)
  164
- INRING (Real-Time)
  164
- Interflow-Calls
  165
- Intime
  165
- Intrvl
  166
- (Real-Time)
  167
  - ITN (Index)
    168
- Keybd_Dialed
  168
- Lastcwc
  168
- Lastdigits
  168
- Lastobserver
  169
- LEVEL (Real-Time)
  169
- Loc_Id
  169
- Logid
  170
- Login
  171
- (Real-Time)
  171
- (Real-Time)
  172
- LOGONSTART (Real-Time)
  172
- Logout
  172
- Logout_Date
  173
- Logoutrea-Son
  173
- Lookattempts
  173
- Lookflow-Calls
  174
- Lowcalls
  174
- MALICIOUS (Real-Time)
  175
- Maxinqueue
  175
- Maxocwtime
  175
- Maxstaffed
  176
  - Maxtop
    176
- Max_Tot
  176
- Percents
  176
  - Maxwaiting
    177
- MBUSY (Real-Time)
  177
- Mbusytime
  177
- Mct
  178
- Medcalls
  178
- MOVEPENDING (Real-Time)
  178
- Netdisccalls
  179
- Netincalls
  179
- Netintime
  179
- Netpolls
  180
- Noansredir
  180
- Numagreq
  181
- NUMINUSE (Real-Time)
  181
- Numtgs
  182
- Numvdns
  182
- O_Abncalls
  182
- O_Acdcalls
  183
- O_Acdtime
  183
- O_Acwtime
  184
- O_Other-Calls
  184
- Observing-Call
  185
- Obslocid
  185
- OLDESTCALL (Real-Time)
  185
- OLDEST_LOG-ON (Real-Time)
  186
- ONACD (Real-Time)
  186
- ONACDAUXOUT (Real-Time)
  186
- ONACDOUT (Real-Time)
  187
- ONACWIN (Real-Time)
  187
- ONACWOUT (Real-Time)
  187
- ONAUXIN (Real-Time)
  188
- ONAUXOUT (Real-Time)
  188
- ONHOLD (Real-Time)
  188
- Origholdtime
  189
- ORIGIN (Real-Time)
  189
- Origlocid
  189
- Origlogin
  190
- Origreason
  190
- OTHER (Real-Time)
  190
- Othercalls
  191
- Othertime
  192
- OUTBOUND (Real-Time)
  193
- Outcalls
  193
- Outflag
  193
- Outflow-Calls
  194
- Outflowtime
  195
- Outtime
  196
- PENDINGSPLIT (Real-Time)
  196
- PERCENT (Real-Time)
  197
- Period 1-9
  197
- Periodchg
  197
- Phantomabns
  198
- POSITION (Index)
  199
- Positions
  199
- Preference
  199
- PRIORITY (Real-Time)
  200
- (Real-Time)
  200
- QUECOUNT (Real-Time)
  201
- QUETYPE (Real-Time)
  201
- (Real-Time)
  201
- R1AGINRING (Real-Time)
  202
- R1AVAILABLE (Real-Time)
  202
- R1INACW (Real-Time)
  202
- R1INAUX (Real-Time)
  203
- R1ONACD (Real-Time)
  203
- R1OTHER (Real-Time)
  203
- R1STAFFED (Real-Time)
  204
- R2AGINRING (Real-Time)
  204
- R2AVAILABLE (Real-Time)
  204
- R2INACW (Real-Time)
  205
- R2INAUX (Real-Time)
  205
- R2ONACD (Real-Time)
  205
- R2OTHER (Real-Time)
  206
- R2STAFFED (Real-Time)
  206
- Ragocc
  206
- Ravgspeed-Ans
  206
- Reason
  207
- Reason_Code
  207
- Reconnect
  207
- Returncalls
  208
- Ringcalls
  208
- Ringtime
  209
- ROLE (Real-Time)
  210
- ROW_DATE (Index)
  210
- Row_Time
  212
- Rservlevelp
  212
- Segment
  213
- Segstart
  213
- Segstop
  213
- Servicelevel
  214
- Servlevelp
  214
- Servlevelt
  214
- Setuptime
  215
- Shortcalls
  215
- Skill1-3
  216
- Skillacwtime-1-3
  216
- Skillcalls1-3
  216
- Skilltime1-3
  216
- Skilltype
  217
- Sklevel
  218
- Skpercent
  219
- SKSTATE (Real-Time)
  219
- Slvlabns
  220
- Slvlout-Flows
  220
- Split
  220
- Split1
  222
- STAFFED (Real-Time)
  222
- Split2-3
  222
- STARTED (Real-Time)
  223
- Starttime
  223
- Svclevelchg
  224
- TAGINRING (Real-Time)
  225
- Talktime
  225
- TAVAILABLE (Real-Time)
  225
- Tda_Inacw
  226
- (Real-Time)
  226
- Tda_Onacd
  226
- Threshold
  226
- Ti_Auxtime
  227
- Ti_Auxtime0
  228
- Ti_Auxtime1-9
  228
- Ti_Availtime
  229
- Ti_Othertime
  229
- Ti_Stafftime
  230
- Time
  230
- TINACW (Real-Time)
  231
- TINAUX (Real-Time)
  231
- TINAUX0 (Real-Time)
  232
  - (Real-Time)
    232
  - Tkgrp
    232
  - TKSTATE (Real-Time)
    233
  - TONACD (Real-Time)
    234
  - TONACDAUX-OUT (Real-Time)
    234
  - TONACDOUT (Real-Time)
    234
  - TONACWIN (Real-Time)
    235
  - TONACWOUT (Real-Time)
    235
  - TONAUXIN (Real-Time)
    235
  - TONAUXOUT (Real-Time)
    236
  - Topcalls
    236
  - TOPSKILL (Real-Time)
    236
  - Tot_Percents
    237
  - (Real-Time)
    237
  - TOTHER (Real-Time)
    237
  - Transferred
    238
  - Trendbase
    239
  - Trunks
    239
  - TSTAFFED (Real-Time)
    239
  - TYPE (Real-Time)
    240
  - Ucid
    240
  - Use_Svc_Obj
    240
  - (Real-Time)
    240
  - Vdisccalls
    241
  - Vdn
    241
  - Vector
    242
  - Wmode_Seq
    243
  - Workcode
    243
  - WORKMODE (Real-Time)
    244
  - WORKSKILL (Real-Time)
    244
  - WORKSKLEVEL (Real-Time)
    245
  - WORKSPLIT (Real-Time)
    245
  - WORKSPLIT2-3 (Real-Time)
    245
  - Wt1
    246
- Switch Cross-Reference
  247
  - Overview
    247
  - Switch Cross-Reference Information
    247
  - Search Values and Calculations
    276
  - Overview
    276
- Agent State and Row Search Values Cross-Reference
  276
- Call Disposition and Row Search Values Cross-Reference
  279
- Overview
  280
- Calculations
  280
- Standard Dictionary Calculations
  280
- Reports-Specific Calculations
  291

Lucent Technologies CentreVu User Manual (182 pages)

Call Management System Release 3 Version 5 Forecast

Brand: Lucent Technologies | Category: Software | Size: 0 MB

Table of Contents
3
Preface

9
General Information

9
Conventions Used in this Document

10
Related Documents

11
Introduction

13
What Is Forecasting

13
Purpose of Forecast Subsystem

14
Types of Forecasting

15
Getting Started with Forecasts

16
- Controlling Forecast Results
  16
- Using Forecast Reports
  16
- Data Used for Split/Skill Forecasts
  17
  - Data Points
    17
  - Split/Skill Forecast Methods
    18
Start-Up Tasks

21
How to Use the Forecast Subsystem

22
Forecast Menus

24
Relationships to Other Subsystems

26
- User Permissions
  26
  - Read Permission
    26
  - Read and Write Permissions
    26
- Dictionary
  27
- Timetables/Shortcuts
  27
- System Setup
  27
Forecast Administration

29
General Information

29
Data Storage Allocation Administration

30
- Purpose
  30
- Things to Know before You Start
  30
- Prerequisite System Administration
  31
- Data Storage Allocation Window
  31
  - Field/Action List Usage
    31
  - Field Descriptions
    32
Call Handling Profiles Administration

34
- Purpose
  34
- Things to Know before You Start
  34
- Prerequisite System Administration
  36
- Call Handling Profiles Window
  36
  - Field/Action List Usage
    37
- Copy Window
  38
  - Field Descriptions
    38
- Get Contents Window
  39
  - Field/Action List Usage
    39
  - Field Descriptions
    40
Current Day Configuration Administration

42
- Purpose
  42
- Things to Know before You Start
  43
- Prerequisite System Administration
  44
- Current Day Configuration Window
  44
  - Field/Action List Usage
    45
  - Field Descriptions
    45
Costs Profile Administration

48
- Purpose
  48
- Things to Know before You Start
  48
- Costs Profile Window
  49
  - Field/Action List Usage
    49
  - Field Descriptions
    50
- Copy Window
  50
- Get Contents Window
  51
  - Field/Action List Usage
    51
  - Field Descriptions
    52
Trunk Group Profile Administration

53
- Purpose
  53
- Things to Know before You Start
  53
- Prerequisite System Administration
  53
- Trunk Group Profile Window
  54
  - Field/Action List Usage
    54
  - Field Descriptions
    55
Forecast Manager Administration

56
- Purpose
  56
- Things to Know before You Start
  57
- Prerequisite System Administration
  58
- Forecast Manager Window
  59
  - Field/Action List Usage
    59
  - Field Descriptions
    59
Special Days Administration

66
- Purpose
  66
- Things to Know before You Start
  66
- Prerequisite System Administration
  67
- Special Days Window
  67
  - Field/Action List Usage
    67
  - Field Descriptions
    68
Call Volume/Agents Forecast Reports

69
General Information

69
Guidelines for Call Volume/Agents Forecast Reports

70
Current Day Report

73
- Purpose
  73
- Prerequisite System Administration
  74
- Current Day Input Window
  74
  - Field Descriptions
    75
- Current Day Forecast Report Example
  76
Longterm Report

80
- Purpose
  80
- Things to Know about Report Data
  80
- Prerequisite System Administration
  80
- Longterm Report Input Window
  81
  - Field Descriptions
    81
- Longterm Forecast Report Example
  85
Financial Report

88
- Purpose
  88
- Prerequisite System Administration
  89
- Financial Input Window
  89
  - Field Descriptions
    89
- Financial Forecast Report Example
  93
Intraday Report

96
- Purpose
  96
- Things to Know about Report Data
  96
- Prerequisite System Administration
  97
- Intraday Input Window
  98
  - Field Descriptions
    98
- Intraday Forecast Report Example
  100
Special Day Report

103
- Purpose
  103
- Things to Know about Report Data
  103
- Prerequisite System Administration
  104
- Special Day Input Window
  104
  - Field Descriptions
    105
- Special Day Forecast Report Description
  107
Hypothetical Data

109
- Purpose
  109
- Copy Historical Data
  110
- Edit and View Hypothetical Data
  112
Hypothetical Report

119
- Prerequisite System Administration
  120
- Hypothetical Report Input Window
  120
  - Field Descriptions
    121
- Hypothetical Forecast Report Example
  123
Hypothetical Financial Report

126
- Purpose
  126
- Prerequisite System Administration
  127
- Financial Report Input Window
  127
  - Field Descriptions
    127
- Hypothetical Financial Forecast Report Example
  130
Requirement Forecast Reports

133

Lucent Technologies CentreVu User Manual (198 pages)

Call Management System

Brand: Lucent Technologies | Category: Software | Size: 1 MB

Lucent Technologies CentreVu User Manual (106 pages)

Call Management System, Release 3 Version 8 Disk-Mirrored Systems

Brand: Lucent Technologies | Category: Software | Size: 0 MB

Lucent Technologies CentreVu User Manual (114 pages)

Call Management System Release 3 Version 8 High Availability Connectivity

Brand: Lucent Technologies | Category: Software | Size: 1 MB

Lucent Technologies CentreVu User Manual (70 pages)

Call Management System Release 3 Version 8 High Availability

Brand: Lucent Technologies | Category: Software | Size: 0 MB

Table of Contents
3
Preface
7
- Overview
  7
  - Organization
    7
  - Scope
    7
  - Conventions
    8
  - If You Have a Problem
    8
  - Related Documents
    8
  - Provide Information
    9
1 : Introduction

11
- Overview
  11
  - HA Server Switch-Over after a Failure Event
    11
  - Dual ACD Links
    13
  - Hardware Platforms
    14
  - R3V8 Feature Enhancements
    14
  - Increased Data Availability
    15
2 : Primary and Secondary CMS Servers

17
- Primary Versus Secondary CMS Servers
  17
  - CMS HA Server Maintenance
    18
  - CMS Recovery Kit
    19
    
    Purpose
    19
    
    Recovery Kit Contents
    19
    
    Recovery Kit Software Components
    19
    
    Connectivity Considerations for CMS Server Switch-Overs
    20
    
    Admin Operations that Are Auto-Synchronized by the Switch
    21
    
    Admin Operations that Require Manual Synchronization
    21
    
    Admin Operations Synchronized by Backups and Restores
    23
    
    Operations that Require Data Collection to be Turned off
    24
3 : User Scenarios

25
- Agent Trace - Modification
  25
- Base Load Upgrades with High Availability
  25
- Call Work Codes
  26
- Change Agent Skills
  26
- Custom Reports
  26
- Designer Reports
  27
- Dictionary Changes
  28
- Exceptions
  31
- External Call History - Turning on and off
  32
- Forecast Data Storage Allocation Administration
  33
- Forecasting Report Data, Administration
  33
- Main Menu Additions
  34
- Printers
  34
- Scripting
  34
- Shortcuts
  34
- Split/Skill Call Profile Setup
  35
- Synchronizing the CMS Servers after Turning
  36
- Data Collection On/Off
  36
- Timetables - Running Only on the Primary Server
  40
- Timetables - Running on both Primary and Secondary Servers
  41
- Timetables - Global Edits to Change Server Ownership
  42
- Users - Adding or Modifying
  44
- Users - Removing
  44
  - Users - Setting User Passwords
    45
- VDN Call Profile Administration
  45
- Visual Vectors - Vector Changes
  46

Lucent Technologies CentreVu User Manual (49 pages)

Call Management System Release 3 Version 8 External Call History Interface

Brand: Lucent Technologies | Category: Software | Size: 0 MB

Table of Contents
5
Introduction
7
- Overview
  7
Call Record File Format
8
- Introduction
  8
- Data Characteristics
  8
- File Name Format
  8
- File Header
  8
- Call Record Header
  9
- Record Field Format
  9
- Sample Call Scenario and Corresponding Call Records
  18
Setup Information
26

Lucent Technologies CentreVu User Manual (6 pages)

Call Management System, Release 3 Version 8 Alarm Origination Manager

Brand: Lucent Technologies | Category: Software | Size: 0 MB

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Table of Contents

1 Introduction

2 Database Items and Calculations

Table of Contents

Preface

General Information

Conventions Used in this Document

Related Documents

Introduction

What Is Forecasting

Purpose of Forecast Subsystem

Types of Forecasting

Getting Started with Forecasts

Start-Up Tasks

How to Use the Forecast Subsystem

Forecast Menus

Relationships to Other Subsystems

Forecast Administration

General Information

Data Storage Allocation Administration

Call Handling Profiles Administration

Current Day Configuration Administration

Costs Profile Administration

Trunk Group Profile Administration

Forecast Manager Administration

Special Days Administration

Call Volume/Agents Forecast Reports

General Information

Guidelines for Call Volume/Agents Forecast Reports

Current Day Report

Longterm Report

Financial Report

Intraday Report

Special Day Report

Hypothetical Data

Hypothetical Report

Hypothetical Financial Report

Requirement Forecast Reports

Table of Contents

Table of Contents

Chapter 1 Introduction to Disk Mirroring

Chapter 2 Installing Mirrored Systems

Chapter 3 Maintaining Mirrored Systems

Table of Contents

Table of Contents

1 : Introduction

2 : Primary and Secondary CMS Servers

3 : User Scenarios

Table of Contents

Table of Contents

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