Algorithm For Forecast Calls Carried; Forecast Methods - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

How the Forecast System Generates Data
Call Volume/Agents Forecast Reports
Algorithm for
Forecast Calls
Carried

Forecast Methods

This section includes all of the algorithms used to calculate Call
Volume/Agent Forecast Reports:
"Forecast Methods"
6
"Algorithm for FCC Intraday"
"Algorithm for FCC Special Days"
"Algorithm for Number of Agents Required"
"Algorithm for Estimated Margin."
This algorithm computes the Forecast Calls Carried (FCC) for each
6
intrahour interval in the following reports:
Longterm
Financial
Current Day
Hypothetical
Hypothetical Financial.
The algorithm computes the FCC using one of four forecast methods:
No trending (weighted average of data)
Seasonal trending
Current trending
Expected calls.
The expected calls method is not applicable for Current Day
Note
reports, and seasonal trending is not applicable for Hypothetical
reports.
The algorithm for each forecast method is presented on the following
pages.
CentreVu CMS R3V5 Forecast 585-215-825
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