Field Descriptions - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Forecast Administration
Costs Profile Administration

Field Descriptions

Interval start time:
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Enter a time of day in hh:mm format, either as military time (for example,
13:30) or with am or pm appended (for example, 10:15am).
This time is the start time of the interval whose costs/revenues you
want to view, add, modify, or delete.
When viewing, modifying, or deleting costs, you may specify
multiple intervals with:
— A range (for example, 7:00am -12:00pm)
— A series (for example, 7:00am;7:30am;4:30pm;5:00pm)
— A series of ranges (for example, 7:00am-11:30am; 12:30pm-
5:00pm).
You can add costs/revenues one interval at a time only. If you
Note
enter multiple intervals and select Add, the action will fail.
Cost of a call:
Enter an average cost per call. You may enter a dollar figure from 0 to
1000. You may enter a decimal to specify cents.
In determining an average cost, you may want to consider access line
charges, service charges, usage rates, and so on.
Cost of agent for interval:
Enter an average cost per agent for a single intrahour interval. You may
enter a dollar figure from 0 to 1000. You may enter a decimal to specify
cents.
Remember that if your intrahour interval is 15 minutes, you must
figure your cost per agent for each of the specified 15-minute
period(s), not for an hour.
In determining an average cost, you may want to include equipment
and facilities costs, management overhead, benefits, and so on.
Average revenue per call:
Enter an average revenue per call. You may enter a dollar figure from 0 to
10000. You may enter a decimal to specify cents.
Do not enter a comma to specify thousands.
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