Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 151

Trunk Performance Report
Trunk Performance Report Example
Report Heading
ACD
Printed
__ to __
Trunk Group No.
Name
Avg/Use Trunk
Busy Interval CCS
Usage Rate
(Erlangs)
Estimated Blocking
(%)
Objective Blocking
(%)
Actual Number
Trunks
Estimated Trunks
Required
Days Used
Days Examined
Incomplete Busy
Intervals
Table 5-1: Trunk Performance Report Description
The ACD of the trunk group(s) in the report.
The date and time the report was run.
The start and stop dates of the historical data CentreVu CMS used in the
report.
The number and name of the trunk group(s) included in the report.
The average number of seconds each trunk in the trunk group was in use
during the average busy intrahour interval.
The Centum Call Seconds (CCS) for the trunk group during the average
busy intrahour interval. CCS is the number of 100-second increments in
which the trunk was busy during the intrahour interval.
The average number of trunks that were seized at any point in time
during the busy interval.
The estimated percentage of incoming ACD calls, during the busy
interval, that were blocked because all trunks in the trunk group were
busy.
The objective blocking percentage specified in the trunk group's profile.
The actual number of trunks in the trunk group on the last day in the
specified time period.
The number of trunks the trunk group should have had to make the
Estimated Blocking % equal the Objective Blocking%.
For each trunk group, the number of days in the specified time period
where the number of trunks equaled the number of trunks on the last day
of the time period.
The total number of days in the time period.
If incomplete data has been considered in the calculation, this is the
number of busy intervals used in the calculation which are marked
incomplete. If incomplete data was not considered, this number will be 0.
CentreVu CMS R3V5 Forecast 585-215-825
What It Means
5-7