Types Of Forecasting - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call management system release 3 version 5 forecast

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Introduction

Types of Forecasting

Estimate how many calls can be carried by a given number of trunks

per intrahour interval.

Estimate a margin for predicting the difference between call revenue

and call costs for each intrahour interval.

Gather forecast calls carried information for each intrahour interval

in Special Day reports.

Forecasting is a separately purchased feature of CentreVu

Note

CMS. If you have not purchased Forecasting, the Forecast

MainMenu option does not appear. If you wish to purchase

Forecasting, call your Lucent Technologies account executive.

The Forecast subsystem allows you to set up the desired report

prerequisites through Administration windows. After you complete the

setup procedures, you can run various forecast reports. You can either

generate reports based on historical data, or you can generate reports for

hypothetical situations.

Forecast reports fall into three basic categories:

Call Volume/Agent (see Chapter 3, "Call volume/Agents Forecast

Reports")

Requirement (see Chapter 4, "Requirement Forecast Reports")

Trunk Performance (see Chapter 5, "Trunk Performance Report").

CentreVu CMS R3V5 Forecast 585-215-825

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