Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 116

Call Volume/Agents Forecast Reports
Hypothetical Data
9. Repeat Steps 1 through 8 for
each 30-minute interval in the
data point.
10. Repeat Steps 1 through 9 for the
other three data points you want
for your forecast. When you are
done, you can run the
Hypothetical Forecast with the
new interval length.
To change data from 60- to 30-minute intervals or 60- to 15-
Note
minute intervals, you use the same procedure as the preceding
sample. However, to change from 60- to 15-minute intervals, you
will need to add three intervals of data per 60-minute interval,
normally with each interval containing only a fourth of the ACD
calls contained in the associated 60-minute interval.
CentreVu CMS R3V5 Forecast 585-215-825
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