Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 155

How the Forecast System Generates Data
Call Volume/Agents Forecast Reports
You use Current Data Points for all of the Call Volume/Agents Forecast
Reports based on historical data. The system does the following:
1. Gets today's date
2. Determines the day-of-week of the forecast day
3. Calculates the number of days from today to the forecast day (z)
4. Assigns X for the value of the number of days between historical
data. Acceptable values are 1 or 7
5. Finds the most recent historical day (C1) and the number of days
from today to that day (y) as follows:
a. If the number of days between each data point is 1 (x = 1), then
C1 is yesterday and y = 1.
b. If the number of days between each data point is 7 (x = 7), then
C1 is the most recent historical day which is the same day-of-
week as the forecast day. "y" is the number of days from today
to C1.
6. Finds the remaining historical days C2, C3, and C4.
a. C2 = C1 - x
b. C3 = C2 - x
c. C4 = C3 - x.
CentreVu CMS R3V5 Forecast 585-215-825
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