Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 83

Call Volume/Agents Forecast Reports
Longterm Report
The base date should be a day when the call center activity was
similar to that expected for the current day.
Current trending— CentreVu CMS will use data from data
points in the previous 4 days or weeks and will generate a forecast
that projects growth or shrinkage based on the trend of that data.
Expected calls— CentreVu CMS will not forecast the number of
calls to the split/skill. Instead, CentreVu CMS will take the number of
calls you enter and distribute them among the specified intervals in
amounts that match the pattern in the historical data in your data
points.
If you select Expected calls, you must enter the number of calls
you expect will connect to the split/skill for the whole forecasted day.
Change factor:
Enter a number from 1 to 1000. This number tells CentreVu CMS, as a
percentage, how much it should increase or decrease the number of calls
carried it finds in its initial forecast. 100 means no change. 1000 means
the forecast calls carried should be multiplied by 10.
To de-emphasize data, weight each data point (0-10)
where 10=most representative, 0=do not use this data
You should leave the relative weight of each date at 10 unless you
Note
know the data stored for a particular date is highly unusual or
incorrect.
Dates 1 (most recent) to 4 (least recent):
Enter a number, 0 to 10, to change the relative weight of data on any or
all data points.
CentreVu CMS R3V5 Forecast 585-215-825
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