Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 137

Requirement Forecast Reports
Agent Positions Required Report
*UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open
Corporation.
Agent occupancy:
Enter a number, 0 to 100, to specify the percentage of time agents should
spend, while logged in, on ACD calls. This percentage should include
after-call-work.
Number of agents:
Enter a number of agents or a range of agents for which you want to see
the number of calls that can be handled.
Gradations (y/n):
Enter y if you specified a range of agents, but you want CentreVu CMS
to list agent numbers in reasonable increments rather than listing every
number in the range.
Report destination (Select one):
Enter an x next to Terminal, Printer, or File.
Terminal is the default destination.
If you selected Printer and want to use a printer other than your
default printer, enter the printer name in addition to the x.
If you selected File, enter a file name. If the file name already
exists, the existing file is overwritten with the new report data. The
file is in your home directory in the UNIX
login ID>) or Solaris system (/export/home/<your login
ID>) unless you specify a full path name.
CentreVu CMS R3V5 Forecast 585-215-825
*
system (/usr/<your
4-5