Intraday Report; Purpose; Things To Know About Report Data - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports

Intraday Report

Intraday Report

Purpose

Things to Know
About Report
Data
The Intraday report gives you a forecast for the number of agents you will
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need for the remaining part of the current day. The Intraday Forecast
adjusts the normal current day forecast to account for actual call volume
in the early part of the day.
At least one intrahour interval of data must be collected for the
current day before an Intraday Forecast can be run.
Your forecast start time can be for the current interval or intervals
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that CentreVu CMS has already archived. You cannot specify a
forecast start time for a future interval.
CentreVu CMS automatically uses as input data all intervals of
today's historical data, from the specified historical start time to the
forecast start time. The interval you identify as the forecast start time
will be forecasted, not used to supply input data.
All intrahour intervals included in the Intraday Forecast must be
within the time frame of the associated current day forecast. See the
First interval start time: and Last interval start
time: fields on the Current Day Input window in this chapter.
To figure Intraday Forecast data, CentreVu CMS finds the ratio of
forecasted current day call volume to actual current day call volume
and uses that ratio to adjust the forecasted call volume for the
remaining intrahour intervals in the day.
In turn, CentreVu CMS recalculates the number of agents required
to handle the newly calculated call volume, taking into account the
call handling profile used for the current day report.
For a detailed explanation of how CentreVu CMS generates
Note
forecast data, see Chapter 6, "How the Forecast System
Generates Data."
CentreVu CMS R3V5 Forecast 585-215-825
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