Lucent Technologies CRCS Installation Manual
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Lucent Technologies CRCS Installation Manual

Lucent Technologies CRCS Installation Manual

Conference reservation and control system
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Conference Reservation and Control System
(CRCS) Release 6.0
Installation
555-027-109
Comcode 108382085
Issue 1
April 1999

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  • Page 1 Conference Reservation and Control System (CRCS) Release 6.0 Installation 555-027-109 Comcode 108382085 Issue 1 April 1999...
  • Page 2 International Technical Assistance Center (ITAC) connected to it. Lucent Technologies Inc. will be not responsible 303 804-3777 for any charges that result from such unauthorized use. Product...

  • Page 3: Table Of Contents

    Contents Installation Overview Upgrading from a Previous Release Upgrading a Single-User System Pre-Installation Requirements CRCS/OpCenter and OpCenterSP Checklist Fax Option Configuring the PC Connecting the PC to the MCU Local Connection to MCU Remote Connection to MCU Connection Procedure Checking the Modem Settings CRCS/OpCenter Software Installation Testing CRCS Logging In to CRCS...
  • Page 4 Contents OpCenterSP Installation Testing OpCenterSP Appendix A: Modem Pooling Administering Modem Pool Groups 3800 Series Modem Installation 3810 3820 3830 7400A Data Module Installation iv Issue 1 CRCS R6.0 April 1999...

  • Page 5: Issue

    Installation Overview CRCS/OpCenter and OpCenterSP can be set up as a single-user system on a dedicated PC connected to up to 2 Lucent Technologies MultiPoint Conferencing Units (MCU). The CRCS/OpCenter PC can run either Microsoft® Windows NT 4.0 or Microsoft Windows 95.

  • Page 6: Upgrading A Single-User System

    With the proper hardware installed, use the following upgrade procedure to load the new release of CRCS: 1. Before upgrading, you need to run the database repair program. To do so, click Start—Programs—Lucent Technologies CRCS—Run Database Repair. If there are any errors reported, click Start—Programs—Acces- sories—System Tools—Scan Disk.
  • Page 7 Upgrading a Single-User System create a subdirectory named c:\crcs6x\dbase and copy the crs.mdb file into it before installing CRCS. 3. From the MCU MT, perform an add login and change permissions to create the crcs login, password, and permissions (see MCU Administration for details).
  • Page 8 Upgrading from a Previous Release Figure 1. MCU Link Administration window 15. The upgrade process is complete and you can begin using CRCS/ OpCenter. 4 Issue 1 CRCS R6.0 April 1999...

  • Page 9: Crcs/Opcenter And Opcentersp Checklist

    CRCS/OpCenter and OpCenterSP Checklist Pre-Installation Requirements As a single-user dedicated system on a PC connected to one or two Lucent Tech- nologies MultiPoint Conferencing Units (MCU), CRCS/OpCenter or OpCenterSP can be set up as either local or remote. For a local connection, the distance between the PC and MCU must be less than 5000 feet.

  • Page 10: Fax Option

    Pre-Installation Requirements Remote Configurations For remote configurations where the MCU and CRCS/OpCenter or OpCenter SP are not collocated, modem pooling is used (see "Appendix A: Modem Pooling" on page 44). The modems must support a minimum of 9600 baud. Additional serial ports may be required which must support non-shared interrupts.

  • Page 11: N Configuring The Pc

    Fax Option Configuring the PC Regardless of whether the connection between the PC and the MCU is local or remote, you must supply the proper adapter to connect the COM1 port to the RS232 cable. Configure your CRCS/OpCenter or OpCenterSP PC as follows: Figure 2.
  • Page 12 Configuring the PC Figure 3. Display Properties Window select Modem and use the Modem Installation wizard to set the modem COM ports. Click Add then Don’t detect my modem. Under Manufacturers, choose Standard Modem Types. Under Models, select Standard 9600 bps Modem. Choose the appropri- ate COM port: Communications Port (COM 1) for the MCU 1 con- nection and COM2 for the MCU 2 connection.

  • Page 13: Local Connection To Mcu

    Local Connection to MCU Connecting the PC to the MCU This procedure establishes the connection between the CRCS/OpCenter PC and the data module or modem. For information about connecting the data module or modem to the MCU, see the MCU Installation and Test manual. To connect the PC using the standard serial ports to the modem or data module, follow these steps: Local Connection to MCU...

  • Page 14: Remote Connection To Mcu

    Connecting the PC to the MCU Remote Connection to MCU When the PC is located remotely from the MCU, the MCU’s modem pooling capa- bility is ideal for connecting the data link needed to support CRCS/OpCenter. With modem pooling, Hayes-compatible analog modems are used at the PC to connect over the PTSN to the MCU.
  • Page 15 Connection Procedure TDM Bus Analog 3800 TN746B Analog 3800 RS232 7400A TN754B 7400A Voice Grade Data Call Public/Private Modem Network Analog RS232 Figure 6. Remote CRCS Connection to MCU (Modem Pooling) 5. Connect the female end of the RS232 cable to the male end of either an adapter or the CRCS PC first serial port.

  • Page 16: Checking The Modem Settings

    Connecting the PC to the MCU Checking the Modem Settings The last step before loading the CRCS program requires that you configure and check the modem connection to the MCU. 1. From Microsoft Windows, select Start—Programs—Accessories— HyperTerminal. 2. From the HyperTerminal window, click the Hypertrm.exe icon. Figure 8.
  • Page 17 Checking the Modem Settings 5. Choose the following settings: Connector=Com1 Baud Rate=9600 Data Bits=8 Stop Bits=1 Parity=None Flow Control=None 6. Click the OK button to save the changes. If you are using the 8400B data module, continue to step 7. For the 7400B data module, skip to step 10. 7.
  • Page 18 Connecting the PC to the MCU 11. When the login for the MCU displays, enter the login and password assigned by the technical center during installation to verify that you have a working CRCS to MCU link. 12. Type logoff and exit hyperterminal. Repeat this procedure to test COM2 if you are controlling a second MCU.
  • Page 19 Checking the Modem Settings CRCS/OpCenter Software Installation NOTE: If your system encounters a conflict with another application while running setup, make sure all other Windows applications are closed before pro- ceeding. 1. Complete the PC connections by connecting the power cord and plug, inserting the mouse cord in an available COM port or installing the bus mouse, and turning on the power.
  • Page 20 CRCS/OpCenter Software Installation 5. When the CRCS/OpCenter setup wizard window appears, click Next. 6. When the product identification window appears, enter your name, com- pany, and CRCS serial number. Click Next. 7. From the Select Components window, select to install Conference Sched- uler and the ODBC drivers.
  • Page 21 Checking the Modem Settings 8. From the Choose Destination Location window, CRCS offers install to a path called c:\program files\lucent\crcs. If there is no directory by that name, the setup wizard will create one for you. You can also change the destination drive by replacing c: with the appropriate drive letter.
  • Page 22 CRCS/OpCenter Software Installation Figure 14. CRCS Setup—Copying Files 10. The copying process begins. When the installation process is complete, select to reboot your PC then click Finish. Figure 15. CRCS Setup—Restart PC 18 Issue 1 CRCS R6.0 April 1999...

  • Page 23: Logging In To Crcs

    Logging In to CRCS Testing CRCS The following procedure allows an administrator to enter minimum data to test CRCS and the MCU connection. Refer to the online help for details on building and maintaining the database. Logging In to CRCS Although CRCS continues to run even when no one is logged on, you must log in to add, change, or otherwise work with conference data or databases.

  • Page 24: Setting The Time Zone

    Testing CRCS Setting the Time Zone 1. Login as an administrator. 2. The time zone where the CRCS PC is located is Local. If the CRCS con- trols an MCU that is not geographically located in the same time zone, you must perform the following steps;...

  • Page 25: Adding The Mcu

    Adding the MCU NOTE: To synchronize the internal PC clock, select Control Panel—Date/Time— Time Zone and check the box to automatically adjust clock for daylight savings changes, if appropriate. Figure 17. CRCS Setup—Adding a Time Zone Adding the MCU 1. Select MCUs from the View menu. 2.

  • Page 26: Establishing The Communications Link

    Testing CRCS Establishing the Communications Link After you have added the MCU, run the link administration program to establish the connection between the MCU and the CRCS PC. Figure 18. CRCS Database Setup—Run Link Administration 1. From the Admin menu, select Run Link Admin. 2.
  • Page 27 Establishing the Communications Link 3. Enter a descriptive name for the MCU. This name should help identify which MCU is being referred to such as Denver 1 or LA 2 . 4. Click the COM Port tab and check for the following settings: Baud Rate=9600 Parity=None Character Size=8...

  • Page 28: Uploading Mcu Options

    Testing CRCS Uploading MCU Options After the connection has been established between the MCU and the PC, you need to query the MCU to send its parameters and option settings to the CRCS program. From the Admin menu on the Main window, select Query MCU Parame- ters for MCU1 or MCU2.
  • Page 29 Adding an Endpoint Figure 21. Add Endpoint Window 6. Click the OK button to add the new endpoint to the Endpoint Database. Issue 1 CRCS R6.0 April 1999 25...

  • Page 30: Adding A Conference Template

    Testing CRCS Adding a Conference Template 1. From the main window, click (or select Template from the View menu). 2. From the View Conference Template window, notice there is a conference template 2x56=112 2B. To add another conference template, click 3.

  • Page 31: Adding A Company

    Adding a Company Adding a Company 1. From the main window, click (or select Company from the View menu). 2. From the View Company window, notice there is already a fictional name entered (COMPANY XYZ). To enter a new company, click 3.

  • Page 32: Adding A Site

    Testing CRCS 4. Click OK to add the person.. Figure 24. Add Person Window Adding a Site 1. From the main window, click on the main window (or select Site from the View menu). 2. From the View Sites window, notice there is a listing for External-1. You can use that site for testing or click to add one of your own.
  • Page 33 Adding a Site Figure 25. Add Site Window (General Tab) 4. Click the Video Phone Numbers tab and enter the relevant information. NOTE: If adding an external site, select a Meet-Me Extension Pool but do not assign a dialout number to it. Dialout numbers for external sites are assigned through the Site Options window when a conference is sched- uled.

  • Page 34: Editing Defaults

    Testing CRCS Editing Defaults 1. Select Defaults from the View menu. 2. From the View Defaults window, click 3. From the Edit Defaults window, be sure to select the correct time zone under CRCSs Time Zone Template and MCU 1 as the Preferred MCU . Adding a Test Conference 1.
  • Page 35 Adding a Test Conference Testing OpCenter To test the OpCenter connection, follow these steps: 1. If the Login window is not already displayed, select Start—Lucent Tech- nologies CRCS—Conference Scheduler. 2. From the CRCS Login window, click Login. 3. Enter your login name and password. 4.

  • Page 36: N Faxmodem Installation

    CRCS, you may use it with CRCS 6.0. Follow the instructions in the previ- ous CRCS Installation manual for instructions on installing the Puredata SatisFAXtion faxmodem. For all the other modems, follow the manufac- turer’s instructions to install.

  • Page 37: Installing Winfax Pro 8.0

    If you are upgrading from an earlier release of CRCS that uses WinFax PRO 7.5, CRCS 6.0 will also support that software version and the faxmodems installed according to the instructions found in the CRCS Installation manual that came with your previous release.
  • Page 38 Faxmodem Installation Figure 27. Setting Up WinFax PRO 10. From the WinFax PRO Setup - WinFax Program window, clear the Talk- Works component but keep WinFax checked. Change the installation directory as desired and click Next 34 Issue 1 CRCS R6.0 April 1999...
  • Page 39 Installing WinFax PRO 8.0 Figure 28. WinFax PRO Setup—Dialing Preferences 11. From WinFax PRO Setup - Dialing Preferences window, enter the fax and phone information. If you need to dial a number to reach an outside line, enter it in the Use prefix edit box. When complete, click Next. 12.
  • Page 40 Faxmodem Installation Figure 29. WinFax PRO Setup—CSID 16. From WinFax PRO Setup - CSID window, enter any combination of text and numbers for the Class ID (CSID). Enter your voice phone number in the Voice number field and click Next. 17.

  • Page 41: Saving Faxes With Winfax Log Files

    Saving Faxes with WinFax Log Files Saving Faxes with WinFax Log Files WinFax PRO saves faxes you send, even when they are not successfully trans- mitted. A list of sent faxes appears in the WinFax Send Log. If you no longer need copies, periodically delete them to free up the disk space.

  • Page 42: N Opcentersp Installation

    OpCenterSP Installation OpCenterSP Installation NOTE: If your system encounters a conflict with another application while running setup, make sure all other Windows applications are closed before pro- ceeding. If no other program is running when a conflict is reported, remove OpCenterSP and related programs, including Link Manager, from your Windows Startup group and reboot your PC before trying setup again.
  • Page 43 Setting Up Reminder Faxes Figure 31. Entering the Location of the CRCS CD-ROM 6. When the OpCenterSP setup wizard window appears, click Next. 7. When the product identification window appears, enter your name, com- pany, and OpCenterSP serial number. Click Next. 8.
  • Page 44 OpCenterSP Installation 9. From the Choose Destination Location window, OpCenterSP offers install to a path called c:\program files\lucent\opcenter. If there is no directory by that name, it will create one for you. You can also change the destina- tion drive by replacing c: with the appropriate drive letter. Click Next. Figure 33.
  • Page 45 Setting Up Reminder Faxes 10. From the Start Copying Files window, the setup wizard displays the selected components to be copied. Click Next. Figure 34. OpCenterSP Setup—Copying Files 11. The copying process begins. 12. When the installation process is complete, select to reboot your PC then click Finish.
  • Page 46 Testing OpCenterSP Testing OpCenterSP OpCenterSP login names and their associated passwords are assigned by the system administrator. The default logins, admin and agent, also have default passwords (available from your Lucent representative) associated with them. If you choose to keep the login names admin and agent, be sure to change the default passwords for both of them for security reasons.
  • Page 47 Setting Up Reminder Faxes 6. Click OK and the MCU1 and/or MCU 2 Status Boards will appear. 7. To test the OpCenterSP link, try entering a dedicated conference on the MCU MT and watch the appropriate MCU Status Board for an update regarding the test conference.

  • Page 48: Administering Modem Pool Groups

    Appendix A: Modem Pooling Appendix A: Modem Pooling Administering Modem Pool Groups The commands in the following table are used to access the Modem Pool Groups form: Table 1. Modem Pool Groups Command Action Object Qualifier modem-pool num 1 to maximum change modem-pool num 1 to maximum...
  • Page 49 Administering Modem Pool Groups Figure 38. Display Modem-Pool Screen The following list describes the fields on the Modem Pool Groups form: Group Number: This display-only field appears whenever the form is accessed via add or change administration command. Group Type: Enter combined. Hold Time (min): Enter the maximum number of minutes (1 through 99) that a conversion resource in the group may be held while a call waits either in a queue or reserved after Data Call Preindication.
  • Page 50 Appendix A: Modem Pooling Figure 39. Add Modem-Pool Screen The following fields may be assigned for the Combined Modem Pooling solution: Speed: Enter one, two, or three communication speeds in bits per second of the conversion resources in the group. Speeds include LOW, 0 to 300 blind sampled, 300, 1200, 2400, 4800, 9600, or 19200.
  • Page 51 3800 Series Modem Installation The Port Pair Assignments area contains the following field: Analog Digital: Enter the port numbers of the modem/TDM pair in a conver- sion resource. Two port entries are required. Include seven characters for each entry. Use the following values Table 2.

  • Page 52: Series Modem Installation

    Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation Activ (Operating) Option Selection AT Command DTE_Interface Asynch/Sync Mode Async AT&M.. Async DTE Rate 9600 AT.. Asyn #Data Bits AT.. Asyn Parity Bit None AT.. Asyn #Stop Bits AT.. DTR Action Stndrd_RS232 AT&D..
  • Page 53 3800 Series Modem Installation Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Option Selection AT Command DTE_Dialer DTE Dialer Type AT&M.. AT Escape Char S2=128 Escape GuardTime 1000 msec S12=50 BreakForceEscape Disable AT\K.. CommandCharEcho Disable ATE.. CarriageRtn Char S3=13 Backspace Char S5=8...
  • Page 54 Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Option Selection AT Command Line_Dialer AutoAnswerRing# S0=1 Dialer Type Tone ATT ATP DialTone Detect Enable ATX.. Blind Dial Pause 2 sec S6=2 BusyTone Detect Enable ATX.. BusyTone Pause Time 2 sec S8=2...
  • Page 55 3800 Series Modem Installation Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Option Selection AT Command Leased_Line Leased Mode Disable AT&L.. LeasedLine Rate 19200 (V32t) S44=18 V32bis Autorate Enable S82=0 Leased TX Level 0 dBm S45=0 BdLn Auto Orig Disable S46-0 Rate Auto Orig...
  • Page 56 Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Option Selection AT Command Test DTE RL (CT140) Disable S51=0 DTE LL (CT141) Disable S52=0 Test Timeout Disable S18=0 Rcv Remote Loop Enable AT&T.. V54 Address Disable S53=0 V54 Device Type...
  • Page 57 3800 Series Modem Installation The recommended order of execution of AT commands if executed one at a time is as listed above due to the loss of command echo towards the bottom of the list. Alternatively, the single command “AT&F0 &D2 &S1 V2 X7 Y0 %C0 S41=3 S2=128 E0 &W0”...

  • Page 58: A Data Module Installation

    Appendix A: Modem Pooling 7400A Data Module Installation The 7400A data module should be installed for DTE operation by placing the EIA connector board in its slot so that DTE reads from the front. In a single standalone DTE operation only AT-command modems may be used, therefore the AT control option should be set to ON.

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