Prerequisite System Administration; Hypothetical Report Input Window - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports
Hypothetical Report
Prerequisite
System
Administration
Hypothetical
Report Input
Window
Data must exist in the hypothetical data table for each intrahour
interval you specify for the forecast. For a forecast to make sense,
all four data points in the table should have data for the intrahour
interval(s).
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The call handling profile you specify for the report must be defined.
The ACD from which you select a call handling profile must have the
same intrahour interval length as that of the data in the hypothetical
data table.
To run a Hypothetical Forecast, you must complete the Hypothetical
Report Input window (Figure 3-14).
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CentreVu CMS R3V5 Forecast 585-215-825
Figure 3-19: Report Input Window
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