Call Volume/Agents Forecast Reports; General Information - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports

General Information

3 Call Volume/Agents Forecast Reports
General Information
This chapter describes the Call Volume/Agent Forecast reports available in
CentreVu ™ CMS. A call volume/agent forecast predicts the number of calls
a split/skill will receive (Forecast calls carried) and how many agents
will be required to handle those calls (Number of agents required).
This is the number of agents which should have this number as their top skill
(G3V5 and later with EAS). The types of call volume/agent forecasts
available are as follows:
Current Day
Forecast
Longterm Forecast
Special Day
Forecast
Intraday Forecast
Financial Forecast
Hypothetical
Forecast
Hypothetical
Financial Forecast
The hypothetical forecasts do not require historical data.
Note
Therefore, you can set up and begin using these reports
immediately.
CentreVu CMS R3V5 Forecast 585-215-825
A forecast for today — based on historical
data.
A forecast for today or a day up to 35 days in
the future — based on historical data.
A forecast for a day that has unique
characteristics — based on historical data.
A forecast for the remainder of today — based
on historical data and on data from the
beginning of today.
A Longterm Forecast that has an additional
forecast of profit margins.
A forecast for a day up to 35 days in the future
— based on hypothetical data you define.
A Hypothetical Forecast that has an additional
forecast of profit margins.
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