Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual page 77

Call Volume/Agents Forecast Reports
Current Day Report
Report Heading
ACD
Printed
Split/Skill
Forecast for
Historical data
used (weight)
% Change Factor The adjustment, expressed as a
Forecast method The method, as specified on the Current
Base date
Time
Forecast Calls
Carried
Table 3-1: Current Day Forecast Report Description
What It Measures
The ACD of the forecasted split/skill.
The date and time the report was run.
The name of the split/skill for the forecast.
The date for which you want the forecast.
The current data points used for the
forecast, and their respective weights (0 to
10), as specified on the Current Day
Configuration window.
percentage, that CentreVu CMS made to
its initial forecasted calls carried.
CentreVu CMS makes changes, if any,
based on the Change Factor you enter on
the Current Day Configuration Input
window.
Day Configuration window, used to
determine forecast data as follows:
Seasonal trending
Current trending
No trending.
A past date, as specified on the Current
Day Configuration window, that is similar to
the current date. This date is used only for
seasonal trending.
The start time of each intrahour interval
included in the forecast.
The number of calls forecasted to arrive at
the split/skill for the associated intrahour
interval.
CentreVu CMS R3V5 Forecast 585-215-825
Database Item
ACD
No database
item.
SPLIT
ROW_DATE
HDATE1
HDATE2
HDATE3
HDATE4
CHANGE
FMETHOD
TRENDBASE
STARTTIME
FCALLS
Table
f_cday
f_cdayrep
Not applicable.
f_cday
f_cdayrep
f_cday
f_cdayrep
WT1 f_cday
WT2
WT3
WT4
f_cday
f_cday
f_cday
f_cdayrep
f_cdayrep
3-9