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Call Volume/Agents Forecast Reports
Guidelines for Call Volume/Agents Forecast Reports
close to the corresponding objective. By comparing the Profile
Results and objectives and selecting the item in which the
Profile Result is closest to the objective, you can determine
which objective to change in the Call handling profile field
to alter the Num Agents Req'd field.
See "Data Used for Call Volume/Agents Forecast" in this
Note
chapter and Chapter 6, "How the Forecast System
Generates Data," for more details.
CentreVu CMS R3V5 Forecast 585-215-825
3-4
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