Special Day Report; Purpose; Things To Know About Report Data - Lucent Technologies CentreVu Release 3 Version 5 Forecast User Manual

Call Volume/Agents Forecast Reports

Special Day Report

Special Day Report

Purpose

Things to Know
About Report
Data
The Special Day Report tells you, for a special day, how many calls you
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can expect for a split/skill in each intrahour interval and how many agents
you will need to handle those calls.
Figure 3-13: Special Day Report Administration Overview
A special day, like a holiday or a special promotion day, may have
unique characteristics. As a result, you may want CentreVu CMS to
generate a forecast based only on the historical call volume on the
last occurrence of the special day. Therefore, CentreVu CMS does
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not use data points in forecasting special day call volume.
You can adjust the special day forecast with the change factor.
You can also base the forecast on expected calls, rather than use
historical data.
For a detailed explanation of how CentreVu CMS generates
Note
forecast data, see Chapter 6, "How the Forecast System
Generates Data."
CentreVu CMS R3V5 Forecast 585-215-825
Data Storage Allocation
Call Handling Profile
Special Days
Forecast Manager
Special Day Forecast
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